1132 Reviews Found
Business Response
Hi, thank you so much for the positive review! We look forward to your next visit! Take care!
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Confirmed Service Customer
Check tires. And oil,inspection. All good
David T.
EAST AMHERST
Business Response
David, thank you for sharing this incredible feedback with us about your service visit. Thanks again!
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Confirmed Service Customer
The staff is wonderful there. They are always a great help. Nick the salesman is the best in the business. Dealership is the best I will buy my car or truck in the near future. Thank you
Darryl D.
KENMORE
Business Response
Hello, we're happy to hear you had such a positive experience with our team! Thank you for choosing Cappellino Buick GMC and we hope to see you again.
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Confirmed Service Customer
Connie is wonderful. I was amazed that she kept coming to tell me the status of my repair.
Margaret W.
WILLIAMSVILLE
Business Response
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Cappellino Buick GMC team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
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Confirmed Service Customer
They called right back when I emailed to make an appointment. Took me right away when I arrived. Completed the service quickly. Everyone was very friendly, courteous and helpful. They really interacted with the customer. I have dealt with other dealerships we're the employees bearly look up from their desks. Job well done!
Barbara J.
TONAWANDA
Business Response
Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Cappellino Buick GMC service team would like to thank you for coming in and we hope to see you again in the near future.
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Confirmed Service Customer
Friendly n courteous n knowledgeable of my car
Shirley H.
LOCKPORT
Business Response
Thanks for the great feedback!
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Confirmed Service Customer
Hello Friend, It can take years to perfect the technical aspects of customer service, but Connie D'Addario has mastered the emotional elements of service with her warm greeting and smile, her kindness, great integrity and dedication to customer happiness and success! Ultimately, the bread and butter of Cappellino's is delivering great technical service and value at affordable prices day in and day out. I thank you for your relentless dedication to premium service! -LEE
Leroy F.
CHEEKTOWAGA
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
It was very fast to have the oil changed and the free tire rotation.
Eugene C.
BARKER
Business Response
We're so happy to hear that you had a positive experience. We look forward to continuing to work with you.
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Confirmed Service Customer
Vehicle was repaired quickly because I was due to drive to Florida. LISA was very helpful in expediting receipt of repair parts and completing the necessary repairs in a very timely manner . I am very thankful for this Dealership!
Richard Z.
EAST AMHERST
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
I worked with Connie, I think. A woman who out worked the two gentleman working that day. She is Customer Service. She never stopped working always taking care of someone. She was great. She should get a raise.
Mark W.
AMHERST
Business Response
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Cappellino Buick GMC team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
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Confirmed Sales Customer
The salesman went out of his way to help answer my questions
Stanley T.
AKRON
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our sales team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
Need the car wash back then you will be a full10
Cecilia G.
BUFFALO
Business Response
Hi there, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I was bringing my car back for a service that was not completed. The second time around the problem that we had with a front end vibration was found and fixed. We are happy campers for the moment. The car is running and looking well.
Clifford B.
BUFFALO
Business Response
We're so happy to hear that you had a positive experience. We look forward to continuing to work with you.
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Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Business Response
Thanks for the great feedback! We look forward to your next visit! Take care!
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Confirmed Service Customer
As always, I got the treatment I have come to expect from Cappellino. I dealt with Jim this time, and he was wonderful. Also, I must give a shout out to the women who set up the appointments ( I think Teresa and Nancy). They were so helpful in answering all of my questions. Another great experience!!!
Marsha C.
EAST AMHERST
Business Response
Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Cappellino Buick GMC service team would like to thank you for coming in and we hope to see you again in the near future.
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Confirmed Service Customer
Quick attention Polite and courteous service Timely completion Ready as promised All in all--top notch experience.
Ann F.
DEPEW
Business Response
Thank you for sharing these kind words. We really appreciate you taking the time to write about our service department and hope to see you again in the future.
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Confirmed Service Customer
Great job, very satisfied. Service consultant very polite
Anthony M.
E AMHERST
Business Response
Hi Anthony, your satisfaction is our top priority. Thank you, and have a fantastic day!
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Confirmed Service Customer
I felt I was treated fairly, service was prompt and courteous.
Robert K.
N TONAWANDA
Business Response
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!