1193 Reviews Found
Confirmed Service Customer
It cost me $170 to find out that my gas cap wasn't sealing tight enough. I realize it's not your fault that my check engine light came on because of that, but it's annoying.
Lisa K.
AMHERST
Business Response
Hi there, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Very friendly, professional and courteous. Service completed in a timely manner and to my satisfaction.
Janet C.
TONAWANDA
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Confirmed Service Customer
Was in for my inspection the staff was friendly as also
Latoyal S.
LOCKPORT
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Confirmed Service Customer
Nick and Steve were more than accommodating in helping me maintain a comfortable payment and enjoy a beautiful vehicle. Nick has maintained our relationship, always available if I have questions or concerns and makes sure my vehicle is working best for me!! I will definitely be coming back for a third vehicle from Nick!!
Kelly C.
CLARENCE CENTER
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Confirmed Service Customer
Scheduled time honored, full explanation of work to be done. Comfortable waiting room.
James M.
WILLIAMSVILLE
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Confirmed Service Customer
Appointment went smoothly and on time Everyone we were in contact with was very nice.
Rosemary P.
WILLIAMSVILLE
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Confirmed Service Customer
Everyone is very pleasant and waiting room is comfortable.
Lynn C.
LANCASTER
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Confirmed Service Customer
Friendly and informative staff. Service goes beyond normal expectation.
Shawnie W.
ATTICA
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Business Response
It is great to hear everything was done quickly and to your satisfaction!
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Business Response
We love hearing from happy customers. Take care.
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Confirmed Sales Customer
Matt Wagner, Stephen King, Paul Batt, Matt Donahue were very good, and all I came into contact treated me with courtesy and respect. Matt W was honest, replied promptly and completely to me - good guy. A very good experience at Cappelino. I was surprised I did not receive Cappelino Buick key rings or front plate frame - but maybe that's how it is now.
Mark M.
GETZVILLE
Business Response
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Cappellino Buick GMC team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
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Business Response
Stephanie, we appreciate the kind words!
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Confirmed Sales Customer
Domenic was helpful, knowledgeable and accommodating. He found us the exact vehicle we were looking for and for the right price. He was attentive, friendly and at no point, made us feel pressured. He didn’t push us to make a decision immediately, which we appreciated, and was one of the reasons we ended up with our decision of leasing our Acadia. This type of customer service is what we look for in a dealership and wish we saw more often.
Kaitlin U.
N. TONAWANDA
Business Response
Kaitlin, your satisfaction is important to us, so we want to sincerely thank you for choosing Cappellino Buick GMC and we hope to see you again soon! We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
Everything was seamless. Larry, my salesman was very knowledgeable and I am enjoying my new car.
Lorraine M.
BUFFALO
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Confirmed Service Customer
This service was good vehicle done on time with no issues
Paul M.
AKRON
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Confirmed Service Customer
Connie is wonderful and service technician is great!
Cathleen K.
WILLIAMSVILLE
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Confirmed Service Customer
LOF and rotation ---in and out in 1 hr-----cant get much better than that
Greg M.
PENDLETON
Business Response
We're so happy to hear that you had a positive experience. We look forward to continuing to work with you.