1325 Reviews Found
Confirmed Service Customer
I brought my car in for inspection. When I arrived, I was greeted immediately . I felt safe sitting in the garage area where seats were placed giving each person distance.. My car was ready within the hour.This was easy and quick.
Dorothy H.
WILLIAMSVILLE
Business Response
We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won���t hesitate to reach out to us.
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Confirmed Service Customer
Easy and fast. The only thing I would change is the pick up after service. You should be able to pay online and have zero contact.
Kenneth D.
WILLIAMSVILLE
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss anything in greater detail.
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Confirmed Service Customer
Had a $10 off coupon and cashier said she was not able to adjust the bill as the person that did the bill was gone for the day. She told me to call the dealership the next morning, which I did. I left a message regarding this and no one returned my call or credited my account.
Amy K.
LANCASTER
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you!
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Confirmed Service Customer
I was in for an oil change and was very impressed by the service coordinator's concern with my safety during the pandemic. The interior of my vehicle was wrapped and even my keys were sanitized before given back to me.
Camille T.
LANCASTER
Business Response
We appreciate you taking a moment to leave us this wonderful feedback! The safety and satisfaction of our customers is our highest priority, and we're happy to learn you felt comfortable during the entire transaction. Let us know if there's anything else we can do for you; be it service or sales.
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Business Response
Hi there, your satisfaction is our top priority. Please don't hesitate to reach out to us if there's anything more we can do. Take care!
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Confirmed Service Customer
Great place with lots of heart. Service is great!
Richard S.
EAST AMHERST
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Cappellino Buick-GMC-Saab and we hope to see you again soon!
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Confirmed Sales Customer
Very friendly and relaxed. I was never under any pressure. Larry was informative and knowledgeable. Thank You for a pleasurable exerance
Richard D.
TONAWANDA
Business Response
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
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Business Response
Patricia - thank you for sharing this great feedback with us about your sales experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
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Business Response
Our team works hard to make sure every guest feels confident in the customer service they received. We are happy to hear that you enjoyed your visit! We're here to help, so please let us know if there's anything else we can do for you.
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Confirmed Service Customer
Your dealership is great, sales to service, exceptional.
Michael C.
CLARENCE
Business Response
Customer satisfaction is our #1 priority, and it's wonderful to hear you enjoyed working with our team. Please don't hesitate to give us a call with any further questions you may have. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
One complaint I have involves the disinfectant used to clean my car. It smells like the solution used in portable toilets. The smell has permeated the inside of my car and won���t go away. I appreciate the efforts to sanitize but recommend using a different product.
Pam A.
CLARENCE
Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! Thank you again for leaving us this response!
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Confirmed Service Customer
Your service manager was very kind and polite she explained everything that was going to happen to my vehicle and also about the COVID-19 sanitizing my vehicle is repaired in a reasonable time and I was in formed as a repair work was being done
Burrel H.
LOCKPORT
Business Response
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Confirmed Service Customer
Everyone is extremely polite and helpful. My experience was outstanding at Cappellino Buick-GMC :)
Patricia C.
WILLIAMSVILLE
Business Response
We want all our clients to have a comfortable and stress-free experience with us! We hope to be of service to you again in the future.
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Confirmed Service Customer
Service and communication was timely throughout the entire process.
William C.
TONAWANDA
Business Response
Thank you for taking the time to share your experience with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Business Response
Hello, we are glad we could help! If you have any further questions, please don't hesitate to reach out!
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Confirmed Sales Customer
Scott and the team are amazing! Super helpful!
Zinhue H.
TONAWANDA
Business Response
Hi, thanks for your praise and kind comments about one of our team members. We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Very pleasant interaction with service personnel. Appreciate all the thoughtful protocols regarding safety, including sanitized pens!
William M.
TONAWANDA
Business Response
Thank you for taking the time to share your experience with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Confirmed Service Customer
Took 30 minutes less than estimated. I did get 5 today email reminders, with 3 email reminders being 3 days in a row leading up to my appt. A reminder is nice, but I think 5 is excessive
Alexandra I.
KENMORE
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Confirmed Service Customer
Took a month to get a appointment scheduled due to dealer/service equipment failure. Then when equipment was repaired tool another two appointments for my issue to be completely fixed. No service representative to explain the work done. The cashier just read the work order comments. Service representatives did not keep me up to date on the status of repairs being done. I had to call several times to get an update. Customer service was below average.
Todd P.
SANBORN
Business Response
Hi, we regret to hear that your recent experience was anything less than exceptional. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (716) 689-2900.
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Confirmed Service Customer
Your Service Department is very good.
Robert O.
CLARENCE CENTER
Business Response
Hello, we really appreciate your feedback! Thank you, and have a fantastic day!