1280 Reviews Found
Confirmed Sales Customer
Dealt with Michael Matthews who was great as always! Loving my new car!
Heather M.
KENMORE
Business Response
Thank you for choosing Cappellino Buick GMC as your first choice for all your automotive needs! Thank you, and have a fantastic day!
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Confirmed Sales Customer
Excellent service. Scott Bertini was very personal and professional. He was also very knowledgeable.
Marian M.
BUFFALO
Business Response
Glad we could help you out!
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Confirmed Service Customer
Service was done correctly and at a fair price.
Perry P.
WILLIAMSVILLE
Business Response
Glad we could help you out!
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Confirmed Service Customer
The experience was great and the service tech could not have been any nicer Thank You
John C.
CHEEKTOWAGA
Business Response
John, we sincerely appreciate your feedback. Each employee is a valued member of the Cappellino Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Sales Customer
Danny Hayes the salesman was great. I didn't care for the hard sell by Rick trying to sell me extended warrenties
Charles K.
LANCASTER
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our sales team made such a great impression on you. We hope to see you again in the future.
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Business Response
Hi there, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
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Business Response
Thanks for the great feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
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Business Response
Hi there, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
Connie was very helpful and answered all my questions.
John W.
ELMA
Business Response
Hi John and thank you! We can't wait to see you again, have a great day.
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Confirmed Service Customer
2.5 hours to replace tanu cover and its crooked
Charles F.
TONAWANDA
Business Response
We would like to apologize for the experience that you had at our service department We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
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Confirmed Service Customer
Came for routine inspection. In and out in no time flat. A happy Cappellino customer.
Kathleen F.
WILLIAMSVILLE
Business Response
The whole Cappellino Buick GMC team would like to thank you for this great feedback on your visit to our dealership. We are happy to hear that you were pleased with your visit and hope to see you in the future.
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Confirmed Service Customer
Warm friendly service. Always ready to help. Fast quick service.
David H.
TONAWANDA
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Express service intake and service was excellent!!!
Robyn C.
TONAWANDA
Business Response
Thanks for the great feedback!
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Business Response
Hi, we really appreciate your positive review! Thank you again for choosing Cappellino Buick GMC and we hope to see you again.
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Business Response
We're so happy to hear that you had a positive experience. We look forward to continuing to work with you. Thank you, and have a fantastic day!
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Business Response
Hello, we're happy to hear you had such a positive experience with our team!
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Business Response
We love hearing from happy customers. We look forward to your next visit! Take care!
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Confirmed Service Customer
I brought my 2016 Buick Regal in because my ABS and TCL lights were on. By the time of my appointment, I was 1 month an 2,500 miles over the bumper to bumper warranty. After I asked to speak with Mr. Marino, after being told my $800 repair was "warrantable", my bill was reduced to $300. My bigger concern still lies with a creaking noise when I turn my steering wheel in the cold weather. I have brought it in twice and it still makes the same noise and the service attendant tells me that this isn't a warrantable repair even though I first brought it in last April of 2019 well under the warranty period for this creaking issue.
James M.
WILLIAMSVILLE
Business Response
We would like to speak with you directly so that we can address your concerns. Please call us at your earliest convenience so that we can fix these issues.
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Confirmed Service Customer
Dan nachreiner was wonderful to work with. I’ll be sure to recommend him to my friends!
Diane P.
BUFFALO
Business Response
Thank you for your feedback and recommendation. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
In and out quickly - just over an hour for oil change and tire rotation
David K.
CHEEKTOWAGA
Business Response
Thank you so much for this lovely review! We can't wait to see you again, have a great day.