I was not expecting them to charge me for every small diagnostics issue not just a one time diagnostic fee but an actual charge for each issue I had on the vehicle. So $70 to check the air pressure on the tire and determine if it's a slow leak due to nail. Another $170 to just diagnose a starter issue. Took my inspection sticker off window before it was determined if it would pass. I will never go back there again and it's a shame because I was actually considering buying another vehicle from this dealership.
Anne, thank you for your feedback and business. Once a NYS inspection sticker expires, NYS requires the inspector to remove the sticker as step one. In regards to the diagnostic charges, these fees were discussed and explained at write up. If you would like to discuss this in detail with our Service Manager, please reach out to Vince at 716-689-2900.
We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won���t hesitate to reach out to us.
Brought my truck in for service. Advisor called me and told me that they would have to charge me to remove the aftermarket accessories (snowplow wiring and aux fuel transfer tank) in order to diagnose my vehicle. I ended up having my truck towed to another dealership and they fixed my issues the same day. No questions asked. I didn���t purchase my vehicle from your dealer because there was none available back in October. Basil is a hike in orchard park for me since my office is in Clarence center. I really wanted to begin a relationship with you guys but after this experience I will make the drive to orchard park where I am treated with respect. I was even looking at leasing another vehicle for my wife while I dropped my truck off but I will go with another dealer now. The advisor was rude the entire time. There is no reason those accessories needed to be removed in the first place.