1223 Reviews Found
Confirmed Service Customer
Oil change and NYS inspection took just shy of 2 hours... rather long wait for that service.
James M.
AMHERST
Business Response
James, thank you for sharing this great feedback with us about your service experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
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Business Response
Susan, it's great to hear that you had such a positive experience with our services and thank you for the feedback. We value your business and look forward to your next service appointment.
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Confirmed Service Customer
Done right and out the door, doesn't get easier then that
Patrick S.
AMHERST
Business Response
Patrick, we sincerely appreciate your feedback. Each employee is a valued member of the Cappellino Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Service Customer
Pleasant people in this dealership. Service was great.
Ilene L.
WILLIAMSVILLE
Business Response
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Made a 9am appointment on 8/5- Always have to ask about a courtesy vehicle!. because we are a working family with appointment and obligations thought the day. I wasn't till the next day, I have to call the service dept. ( Because I saw on my OnStar app the service was completed that morning 8/6 @ 7:55am.) About the status of my vehicle? The service dept told me @ 12:30pm that he was trying to catch up and we'll give me a call back in 30 minutes with the status.? Finally called me back about 3:30 and left me a message. They couldn't find a problem in the hesitation on take off but charged me a $65 diagnostic fee!!! No problem found!!! Looking for another local mechanic now to service my 2 GMC vehicles.
Thomas K.
E. AMHERST
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Confirmed Service Customer
Always easy to make an appointment. The service team is friendly, professional and knowledgeable.
Daniel M.
WILLIAMSVILLE
Business Response
We're so happy to hear that you had a positive experience. We look forward to continuing to work with you.
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Business Response
Thank you very much!
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Confirmed Service Customer
My service advisor Connie was wonderful, Mike (sales) was very helpful with end of upcoming Lear options.
Kennetha Q.
KEMORE
Business Response
Hi, we are so happy to read such a great review about Cappellino Buick GMC! We look forward to your next visit! Take care!
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Confirmed Sales Customer
The salesman took care of all the details all i had to do was come in for the closing which was done in a timely manner
Judy L.
BUFFALO
Business Response
Our staff is thrilled with your positive feedback! Thank you for sharing and we hope to see you again soon.
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Confirmed Service Customer
Very satisfied with s ervice. No trouble with making appt. and rescheduling because of a medical problem.
John C.
WILLIAMSVILLE
Business Response
We're so happy to hear that you had a positive experience. We look forward to continuing to work with you.
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Confirmed Service Customer
Friendly, efficient and car runs well !
Carolyn D.
WILLIAMSVILLE
Business Response
We're so happy to hear that you had a positive experience. We look forward to continuing to work with you.
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Confirmed Service Customer
60 days. Service director was the only person who called me with information on my car. A thank you to him
Daniel U.
WILLIAMSVILLE
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Confirmed Service Customer
Great service, friendly people. Vehicle done when promised.
James W.
NIAGARA FALLS
Business Response
Our staff is thrilled with your positive feedback! Thank you for sharing and we hope to see you again soon.
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Confirmed Service Customer
friendly staff. quick service excellent shuttle service
Carl B.
AMHERST
Business Response
Our staff is thrilled with your positive feedback! Thank you for sharing and we hope to see you again soon.
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Confirmed Service Customer
I like the dealership, except for my appointment for a oil change and tire rotation it was a little slow of service.
Michael G.
TONAWANDA
Business Response
Hi there, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
We have been dealing with Kathy Becker for many years and vehicles she is great.
Gina C.
ORCHARD PARK
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our sales team made such a great impression on you. We hope to see you again in the future.
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Confirmed Sales Customer
Nick helped me so much with everything g in my new car he is amazing
Nina B.
WILLIAMSVILLE
Business Response
Glad we could help you out!
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Confirmed Service Customer
Ms. Connie is the best!!! She answered all my questions, got me a rental, and when I came in she had everything ready to be signed and I was on my way...the dealership is awesome, I never wait long, professional, and friendly staff...Thankz!!!
Shawnae K.
CHEEKTOWAGA
Business Response
It is great to hear that our staff at Cappellino Buick GMC was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
short amount of time that it took to get the car service needed
Carol G.
WILLIAMSVILLE
