I brought my car in for inspection. When I arrived, I was greeted immediately . I felt safe sitting in the garage area where seats were placed giving each person distance.. My car was ready within the hour.This was easy and quick.
We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won���t hesitate to reach out to us.
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss anything in greater detail.
Had a $10 off coupon and cashier said she was not able to adjust the bill as the person that did the bill was gone for the day. She told me to call the dealership the next morning, which I did. I left a message regarding this and no one returned my call or credited my account.
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you!
I was in for an oil change and was very impressed by the service coordinator's concern with my safety during the pandemic. The interior of my vehicle was wrapped and even my keys were sanitized before given back to me.
We appreciate you taking a moment to leave us this wonderful feedback! The safety and satisfaction of our customers is our highest priority, and we're happy to learn you felt comfortable during the entire transaction. Let us know if there's anything else we can do for you; be it service or sales.
Patricia - thank you for sharing this great feedback with us about your sales experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
Our team works hard to make sure every guest feels confident in the customer service they received. We are happy to hear that you enjoyed your visit! We're here to help, so please let us know if there's anything else we can do for you.
Customer satisfaction is our #1 priority, and it's wonderful to hear you enjoyed working with our team. Please don't hesitate to give us a call with any further questions you may have. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
One complaint I have involves the disinfectant used to clean my car. It smells like the solution used in portable toilets. The smell has permeated the inside of my car and won���t go away. I appreciate the efforts to sanitize but recommend using a different product.
Your service manager was very kind and polite she explained everything that was going to happen to my vehicle and also about the COVID-19 sanitizing my vehicle is repaired in a reasonable time and I was in formed as a repair work was being done
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Thanks again for taking the time to leave us this information about your recent visit. Take care!
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Took a month to get a appointment scheduled due to dealer/service equipment failure. Then when equipment was repaired tool another two appointments for my issue to be completely fixed. No service representative to explain the work done. The cashier just read the work order comments. Service representatives did not keep me up to date on the status of repairs being done. I had to call several times to get an update. Customer service was below average.
Hi, we regret to hear that your recent experience was anything less than exceptional. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (716) 689-2900.