1208 Reviews Found
Confirmed Service Customer
I am confused as to why my AC is running warm. This is the second time I've brought it in, and both times my car has been under warranty, yet I've had to pay because your technicians can't find a leak. If there's no leak, where is the freon going?
Jennifer M.
EAST AMHERST
Business Response
Hi there, we appreciate your honest feedback, as we are always looking for ways to improve. We would like the opportunity to make this up to you. Please contact us so we can make your experience a positive one.
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Confirmed Service Customer
Got rid of the dent in no time at all��������
Patricia M.
WILLIAMSVILLE
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Cappellino Buick-GMC-saab and we hope to see you again soon! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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Confirmed Service Customer
Great customer service department ����
Mary M.
LANCASTER
Business Response
We appreciate you taking the time to leave us this excellent star rating! We look forward to working with you again in the future. We hope to be of service to you again in the future. Best wishes, Cappellino Buick-GMC-saab
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Confirmed Service Customer
The service was very good and handled in a timely way.
Richard R.
CHEEKTOWAGA
Business Response
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to work with you again in the future.
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Confirmed Sales Customer
Had been with another dealership for my past 3 car leases. They didn't seem to care or show any interest in working with me to find the Suv that I wanted even though I had been a faithful customer. It just didn't seem to matter to them. I finally chose to look elsewhere and was able to find exactly what I was looking for at the payment that worked best for me. Dan Nachreiner is a great guy. I feel he went above and beyond to get me what I was looking for. Sure hope he'll be there when the next lease is due. Real pleasure working with him. He truly is an asset to your company.
Dawn R.
WEST SENECA
Business Response
We want all our clients to have a comfortable and stress-free experience with us! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Business Response
Hi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
The advisor went over in detail of what they were going to do and stayed in contact with me
Patrick G.
E AMHERST
Business Response
Hi, we really appreciate your positive review! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Business Response
Hello, we're glad to hear you enjoyed your visit. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Customer service is excellent.. the Quality of service is Excellent. They make sure they go over every Detail with you and make sure you���re satisfied with their service. I wouldn���t choose any other place than GM Cappellinos.
Odell F.
BUFFALO
Business Response
Hello, we really appreciate your feedback! We hope to see you soon!
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Confirmed Service Customer
You took care of my problem. Thank you very much! Dan
Dan C.
FALLS
Business Response
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Business Response
We appreciate you taking the time to leave us this excellent star rating! We look forward to working with you again in the future.
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Confirmed Service Customer
The service staff are very kind and knowledgeable. The waiting room is also very comfortable.
Agnes T.
AMHERST
Business Response
Hello, thank you for sharing your positive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Had my vehicle towed to the dealer for emergency repair. They fit me in that day and made the repairs. Got me back on the road quickly
Clifford M.
WILLIAMSVILLE
Business Response
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of our team and we are glad we were able to provide excellent service! We look forward to working with you again in the future.
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Confirmed Service Customer
REMOVE A NAIL FROM A TIRE AND PLUG TOO EXPENSIVE. SHOULD HAVE ADVISED ME OF THE COST BEFORE TAKING THE CAR IN.
Robert B.
LANCASTER
Business Response
We're sorry to hear about your most recent experience at our dealership. Customer service is our number one priority and we would like to further understand the details of what happened at our service department. Please contact our team at your earliest convenience.
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Confirmed Service Customer
Professional service. Car ready at time stated.
Frank B.
AMHERST
Business Response
Thanks for the perfect rating. We're pleased that everything went well for you! Thank you again for choosing Cappellino Buick-GMC-saab and we hope to see you again.
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Confirmed Service Customer
I was in for a NYS inspection of my 2018 Lacrosse. The service rep was very friendly and she took impeccable care to follow COVID-19 protocol.
Camille T.
LANCASTER
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Always prompt and courteous. I���ve never had a bad experience. This kind of service is hard to find these days. Keep up the great work!
Aaron C.
GASPORT
Business Response
Hi, thank you for the high star rating! Thank you again for leaving us this response!
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
I had an appointment and they were ready for me when I got there. I felt safe while I waited and they gave me updates during the service.
Robert B.
BUFFALO
Business Response
Hello, we're glad to hear you enjoyed your visit. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Confirmed Service Customer
I received fast service and enjoyed the waiting room while they worked on the car. My service advisor ,Ben kept me informed about how long I would be there and it made me feel good that I didn't have to keep running around to find out what is happening. Everything went well and I have no complaints.
Gyla S.
WILLIAMSVILLE
Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting with you again in the future. Take care!