Customer Reviews

As an Octogenarian, and having bought cars for over 60 years, I can remember when the purchasing process was an adversarial experience. With buyers having to do extensive research, shopping and negotiating to feel that they got a fair deal. During a career in marketing, commission sales, customer service supervision, and sales management it is gratifying to see this situation has totally evolved. That enlightened dealership management ,such as Cappellino Buick, and their sales staff have completely erased this negative impression. They have convinced an experienced skeptic that practicing the Golden Rule in business is not only the road to more sales and profits, but must provide these men with the satisfaction that a happy customer is the best reward for an earnest day's work. My welcome thanks to Steve King and Dan Nachreiner for making an old man a happy customer and reinforcing his faith in that Golden Rule ....and in their profession. Respectfully, Tom Walklet

Timely service.

I lease an Acadia, I am allotted my first oil change for free. I was told yesterday that it had expired the end of December. To my knowledge I was never told it expires. I received several phone calls from the dealership on when I would like to schedule my service. This was never brought up any of those times that my free oil change expired. I wasn���t going to get an oil change if it wasn���t needed yet. Needless to say I was not happy, and ended up paying $77. I love this dealership, I haven���t leased two cars plus my daughters and have all my service completed there. After this shocking service, I will be going to my local mechanic to have my oil change completed!

Timely service

I was very skeptical about going to another GMC dealership after a terrible experience at another dealer. My salesman Danny was courteous and professional, and kept me updated every step of the way since my vehicle was in transit. From the time we sat down at his desk to make the deal to pickup he kept my mind at ease, and provided me with the best dealership expierence. I was worried about running my credit since the previous dealer did and then would not sell me the truck. I explained this to Danny and he talked with Matt, and they didn't run my credit until the truck arrived on the lot. I appreciated this very much since the truck had to be picked up by January 4th in order to receive the employee pricing. Unfortunately, the truck did not arrive by the 4th but they were able to obtain the employee pricing from GM which was very much appreciated. The sales manager Paul was amazing along side the business manager Matt. Matt went over all the finances and options I had very throughly and helped me make the best decision on financing my truck. I would recommend this dealer over and over, and especially my salesman Danny after all of his hard work to ensure the deal was completed.

I received a phone call, within I hr. of leaving the dealership, telling me to bring the vehicle back to check for a possible loose oil filter? This is unacceptable.

Professional and personable service!!

Great

Always friends service staff. The cleaning protocol as well was exceptional, especially

Very professional and accommodating

An appointment for a state inspection took an hour and a half! NO one was friendly. I was told they were over booked and understaffed.

Always completes work as asked. Very friendly employees.

Everything was good and fast

every thing went very well good job !

Connie went out of her way to accommodate us with a rental car and to get all the paperwork completed behind the scenes and as fast as possible. if it wasn't for Connie I would not have rated my experience as well as I did. She definitely is an asset to the dealership. But, the reason my car was in for service was for a radiator coolant leak. The mechanic could not find the leak until my husband went into the dealership to show him where it was leaking. This type of situation does not make us feel confidant in the dealership's ability to fix my car when problems arise. My husband just mentioned the other day that he smells coolant again and he wants to take look at it again.

Friendly Responsible service

Great service very professional

The experience was good however one of my front tires was very worn when I checked the report every was checked except my tire wear which I found troubling

Too expensive. Paid $80 for a $7 bulb.

Personnel were friendly, courteous and professional. Easy to do business with.