John, we love hearing feedback from our customers and are glad that your visit went so well! We pride ourselves on providing top of the line customer service and love knowing that we've succeeded in this effort. Please feel free to contact us if you have any questions. Thanks again!
Barbara, we appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Cappellino Buick GMC team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
Christopher, thank you for taking the time to write about your experience at our dealership. All of us at Cappellino Buick GMC pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
Herb Streng knows the business inside and out and he always makes you feel like he is looking out for his customers. He and the Cappellino team are a pleasure to do business with and the Yukon we've leased is a great ride. Thank you.
As usual, I was given the same outstanding treatment that I have come to expect. Nancy did a great job handling my appointment even when I had to reschedule. Connie has become a friend, and I feel very confident every time she handles my concerns. Also, I like the way everyone who works there seems to enjoy what they do; they always greet you with a smile!! Thank you.
There was a problem with my new car after l picked it up. When l called the dealership they were very apologetic and concerned. They provided me with a loaner car until they took care of the problem. Everyone l came into contact with at the dealership was professional and accommodating. They resolved the problem within a day and l have been happy with the performance of the car ever since. Cappellino is definitely a dealership that treats their customers like family!
Patricia, we would like to thank you for your kind words. Our entire team will appreciate this feedback. Cappellino Buick GMC prides ourselves on how we treat our customers and reviews like yours help us to make sure that we're meeting our standards. We look forward to seeing you for your next service visit!
Connie is an invaluable asset to your service department. Your Dealership not being able or not wanting to do car washes prevented a higher rating. Talk to other Buick Dealerships for information on car washing. Also.......Shortly after delivery last Spring I had to go to another Buick dealership to have my front license plates secured. Your people did not have the proper length bolts.Your people also suggested I go to a hardware store to purchase the bolts. I pretended to agree with them and left. Obviously I haven't forgotten. Where would you and your wife buy your next Buicks ? (We both have Buicks)
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.
Used truck manager assured me air ride was working. Was not working asked me to pay for it after I was told when I purchased car it was working. Than offered to pay labor but wanted me to pay $518. For part. If you can’t believe what is said at purchase not very likely to buy there again. Also lease vechiles at there Chevy location which I would recommend
Thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Gary Cappellino was so nice. He was very helpful and worked with us making it possible for us to lease our Terrain. He was very patient and kind. He spent a lot of time with us explaining everything. When we picked our vehicle up the next day, once again he was so patient and went over everything, set up our phones, helped us with OnStar and everything we needed to know. He did a follow up call a day or two later asking how we liked our new Terrain and told us the security shade that he ordered for us had come in. We new amazed that it came in so quickly. We were able to pick it up the next day and we even used our points towards the payment of it. So all in all we are very happy with everything about Cappellino dealership and would highly recommend it.