Had a great experience at Cappellino. After numerous visits to other dealerships, I was happy to find a dealership that was honest and anxious to help me find a good deal. Nick was great to work with! I would refer all my friends.
Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Cappellino Buick GMC service team would like to thank you for coming in and we hope to see you again in the near future.
I am kind of concerned about the experience I had. I hope it was a one time happening, I took my car in for .an oil change and tire rotation. The service was great professional check-in and quickly done. Upon completion I received a all points inspection sheet which indicated all the items checked and were fine. When I drove the car out of the parking lot I heard the grinding and ticking sound the brakes and tire.Immediately brought back to dealer. they took it into the shop ans said I needed new rotors and brake pads. So much for valid all points inspection sheet. You begin to wonder about QA. It makes you wonder about the quality of service. Drove in with a $57 service and then have to spend another $412 when I was briefed everything was fine. I do want to say Connie was very good and professional when she was put in a tough position by maintenance
We would like to thank you for sharing this feedback. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
The sales department is by far the best I have ever dealt with. After 3 visits to the Service Department for Warranty work I will not return. My vehicle was scheduled for an appointment 1-2 weeks in advance. They did not even look at my car the first day and when they looked at it the second day it was too late to get the parts and the vehicle repaired. The other service visits were just as painful.
We would like to extend our most sincere apologies for the experience that you had at our service department. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.