James, thank you for sharing this great feedback with us about your service experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
Patrick, we sincerely appreciate your feedback. Each employee is a valued member of the Cappellino Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Made a 9am appointment on 8/5- Always have to ask about a courtesy vehicle!. because we are a working family with appointment and obligations thought the day. I wasn't till the next day, I have to call the service dept. ( Because I saw on my OnStar app the service was completed that morning 8/6 @ 7:55am.) About the status of my vehicle? The service dept told me @ 12:30pm that he was trying to catch up and we'll give me a call back in 30 minutes with the status.? Finally called me back about 3:30 and left me a message. They couldn't find a problem in the hesitation on take off but charged me a $65 diagnostic fee!!! No problem found!!! Looking for another local mechanic now to service my 2 GMC vehicles.
Ms. Connie is the best!!! She answered all my questions, got me a rental, and when I came in she had everything ready to be signed and I was on my way...the dealership is awesome, I never wait long, professional, and friendly staff...Thankz!!!
It is great to hear that our staff at Cappellino Buick GMC was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Please don't hesitate to reach out to us if there's anything more we can do!