1401 Reviews Found
Confirmed Sales Customer
mike was amazing he made buying a car painless
Colleen A.
HAMBURG
Business Response
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Cappellino Buick GMC team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
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Confirmed Sales Customer
Herb was helpful at getting us into the car of our choice.
John P.
TONAWANDA
Business Response
It's great to hear that you were happy with our team and we'd like to say thanks for giving us this review!
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Business Response
Glad we could help you out!
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Business Response
Hi Donald, we are very happy we could provide you with a positive experience! We hope to see you soon!
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Confirmed Service Customer
AFTER 1 YEAR YOU FINALLY FIXED THE PROBLEM THE PROBLEM. NOT BEST OR NEAR IT OF SERVICE. AT THIS POINT I WOULD BE VERY PRESSED TO RETURN FOR MY NEXT PURCHASE.
Ronald B.
W SENECA
Business Response
Hello Ronald, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Great service experience. Knowledgeable staff. Fast t service.
Dustin T.
WILLIAMSVILLE
Business Response
Thanks for the great feedback!
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Business Response
Glad we could help you out!
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Confirmed Service Customer
Nick was very helpful and the dealership was great. Very satisfied with my Buick Regal. Thank you.
Darryl D.
KENMORE
Business Response
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Cappellino Buick GMC team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
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Confirmed Service Customer
Customer service personnel very helpful and friendly
Shawnie W.
ATTICA
Business Response
We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Service Customer
Great service department. Salvo and Connie are very professional and always do everything to make the customers happy.
Joseph V.
CLARENCE CENTER
Business Response
We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Cappellino Buick GMC and we hope to see you again soon!
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Confirmed Service Customer
Cappellino's is a great dealership. Every employee is friendly and concerned with customer satisfaction. I will be a customer for life.
Martin H.
AMHERST
Business Response
We are dedicated to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We would like to extend our sincerest gratitude for your feedback. At Cappellino Buick GMC, we value our customers and we look forward to seeing you on your next visit.
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Confirmed Service Customer
The only (problem)I had was that I waited in my car about 20min until someone came. They were busy, but I had an appointment for 3,and someone should at least acknowledged that I was there. Otherwise service was good as usual
Franziska G.
NIAGARA FALLS
Business Response
Thank you for taking the time to share your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Confirmed Service Customer
Everyone was very friendly. Did not have to wait long for car to be done.
Lynn B.
CLARENCE CENTER
Business Response
Hello Lynn, we are glad we could help! We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
Always have a great experience at your dealer shop. Nick great salesmen !!!
Delores B.
LOCKPORT
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Service Customer
Upon completion of the work, I was presented a bill. This was supposed to be a no charge procedure. It was embarrassing anf took some time to clarify. This is not the first time this occurred.
Roma L.
WILLIAMSVILLE
Business Response
Roma, your feedback means a lot and we're glad that you've shared with us. Feel free to call or email anytime you have questions or concerns.
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Confirmed Service Customer
Very fast and the Customer Service was outstanding!
Robert M.
E AMHERST
Business Response
Robert , we sincerely appreciate your feedback. Each employee is a valued member of the Cappellino Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Service Customer
To be honest with you, I have never received such incredible service, as I did at your dealership. Thank you so much. You really impressed me.
Charles C.
WILLIAMSVILLE
Business Response
Hi Charles, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
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Business Response
Thank you for this Positive rating!
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Confirmed Service Customer
A convenience oil-change appointment was able to be scheduled within one week. There has never been a courtesy wash or coupon for wash given. Every single oil change I've had done here has resulted in the "the wash station is broken." Then...you should give courtesy wash coupons to your customers for a local car wash. My wife bought her Terrain at Mike Smith and receives a courtesy wash after EVERY service/oil change. It's a nice customer touch you should consider!!
David R.
N TONAWANDA
Business Response
David, thank you for your feedback. We value our customers and their loyalty is very important to us. Your comments will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail.