I am confused as to why my AC is running warm. This is the second time I've brought it in, and both times my car has been under warranty, yet I've had to pay because your technicians can't find a leak. If there's no leak, where is the freon going?
Hi there, we appreciate your honest feedback, as we are always looking for ways to improve. We would like the opportunity to make this up to you. Please contact us so we can make your experience a positive one.
Your satisfaction is important to us, so we want to sincerely thank you for choosing Cappellino Buick-GMC-saab and we hope to see you again soon! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
We appreciate you taking the time to leave us this excellent star rating! We look forward to working with you again in the future. We hope to be of service to you again in the future. Best wishes, Cappellino Buick-GMC-saab
Had been with another dealership for my past 3 car leases. They didn't seem to care or show any interest in working with me to find the Suv that I wanted even though I had been a faithful customer. It just didn't seem to matter to them. I finally chose to look elsewhere and was able to find exactly what I was looking for at the payment that worked best for me. Dan Nachreiner is a great guy. I feel he went above and beyond to get me what I was looking for. Sure hope he'll be there when the next lease is due. Real pleasure working with him. He truly is an asset to your company.
We want all our clients to have a comfortable and stress-free experience with us! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Customer service is excellent.. the Quality of service is Excellent. They make sure they go over every Detail with you and make sure you���re satisfied with their service. I wouldn���t choose any other place than GM Cappellinos.
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care! We sincerely thank you for the positive review, and look forward to seeing you again soon!
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of our team and we are glad we were able to provide excellent service! We look forward to working with you again in the future.
We're sorry to hear about your most recent experience at our dealership. Customer service is our number one priority and we would like to further understand the details of what happened at our service department. Please contact our team at your earliest convenience.
I received fast service and enjoyed the waiting room while they worked on the car. My service advisor ,Ben kept me informed about how long I would be there and it made me feel good that I didn't have to keep running around to find out what is happening. Everything went well and I have no complaints.
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting with you again in the future. Take care!