1018 Reviews Found
Confirmed Service Customer
Purchase a year ago was great. Service was easy, with good communication.
Gregory B.
CHEEKTOWAGA
Business Response
Hi Gregory, We are glad that you had a positive experience with us! Thank you for choosing Cappellino Buick-GMC! Have a good day!
Was this review helpful?
Confirmed Service Customer
Such an awful experience took my entire day for the problem to not be fixed and to come out next week to finish. Also the platinum warranty that was specifically bought for just this issue is well as useless as any euphemism you want to use. Awful awful experience. And I have to come back next week to be bent over again.
Shannon F.
HAMLIN
Business Response
Mr. Farnham, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We understand that you have a long distance to drive here. This appears to have been the reason you elected to wait while the vehicle was being serviced. As we already discussed there was no refrigerant dye leaking at the time of the service and we need to re-evaluate the system for signs of leakage after it is has been in operation for a few days. We also committed to reimbursement of any diagnosis fees that the service contract may cover. Your closing comments were disturbing as we already indicated we would not charge you to re-inspect for dye on the return visit. Looking forward to resolving the issues as soon as possible.
Was this review helpful?
Confirmed Service Customer
BRANDEN DID A TERRIFIC JOB W PAINT WORK. MGR STEVE MATTUCCI WAS HIGHLY PROFESSIONAL - PAPERWORK WAS FLAWLESS! VERY PLEASED
Paul B.
AMHERST
Business Response
Hi Paul, Thank you for highlighting some of our staff who made this a positive experience! We look forward to your next visit with us! Have a good day!
Was this review helpful?
Confirmed Sales Customer
Fran was our salesman and he was great. Im always nervous about going into dealerships with some salesmen being pushy- and Fran was not that at all. He was very knowledgeable and took his time with us as we went back and forth between two vehicles. Matt and Lindsey who took care of the finance part, were wonderful as well. I would definitely recommend Cappellino and Fran to any of my family and friends.
Jodi H.
TONAWANDA
Business Response
HI Jodi, Congratulations on your new vehicle! Thank you for highlighting some of our staff who made this such a positive experience for you! Thank you again for the recommendation and don't hesitate to reach out to us if there is anything else we can do for you! Have a good day!
Was this review helpful?
Confirmed Service Customer
Service appointment right on time as scheduled.
Terrence H.
WILLIAMSVILLE
Business Response
Hi Terrence, Thank you for taking the time to tell us about your recent visit with us! Have a good day!
Was this review helpful?
Confirmed Sales Customer
My experience at Cappellino Buick was unbelievable - starting with Larry The sales coordinator was fantastic he went above and beyond what I expected - he was very knowledgeable explain everything to me and I couldn’t of asked for a more pleasant experience - also Fran ,Richard and I even had the pleasure of meeting one of the owners Gary - The whole staff made it a very smooth transition for me - to the entire staff at Cappellino Buick thank you have a wonderful summer season - sincerely 🙂
Marilyn C.
BUFFALO
Business Response
Hi Marilyn, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Business Response
Hi Wayne, We're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for choosing Cappellino Buick-GMC and we hope to see you again.
Was this review helpful?
Business Response
Hi Victoria, It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Cappellino Buick-GMC and we hope to see you again.
Was this review helpful?
Confirmed Service Customer
On time, addressed scheduled maintenance needs.
Daniel K.
AKRON
Business Response
Hi Daniel, Thank you again for taking the time to let us know how we did. We hope you have a great day!
Was this review helpful?
Business Response
Hi Jason, Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Confirmed Sales Customer
Gary Cappellino and the entire dealership really cared about my deal and it showed every step of the way. I very much appreciate that.
Robert Y.
CHEEKTOWAGA
Business Response
Hi Robert, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Confirmed Sales Customer
No hassle car buying experience. Friendly and knowledgeable salesman.
Suzanna J.
NEWFANE
Business Response
Hi Suzanna, We're glad to hear you found our staff was so knowledgeable and helpful! We are glad we could help and make your car buying experience easy! If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Business Response
Hi James, Thank you again for taking the time to let us know how we did. We hope you have a great day!
Was this review helpful?
Business Response
Hi Vicki, Thank you again for taking the time to let us know how we did. We hope you have a great day!
Was this review helpful?
Confirmed Service Customer
Thank you, the service was excellent as soon as I drove into the service center they took my vehicle and my information and kept me updated on the progress of my vehicle. I couldn’t have a better experience. Everyone was kind and professional and listened. I would definitely recommend anyone to Cappellino. Thank you again.
Theresa M.
TONAWANDA
Business Response
Hi Theresa, We're glad to hear you found our staff was so kind and professional! Thank you again for your kind review and recommendation! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Business Response
Hi James, Congratulations on your new vehicle! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thank you again for choosing Cappellino Buick-GMC!
Was this review helpful?
Confirmed Sales Customer
I love this dealership! They always take care of their customers! They make sure they get you exactly what you want for a great price. You will not leave there unhappy!
Sheri C.
HAMBURG
Business Response
Hi Sheri, Congratulations on your new vehicle! Thank you for your kind review; we are happy to pass along your comments to the team here at Cappellino Buick-GMC! If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Confirmed Service Customer
Dropped off car Sunday evening. I was told to fill out an envelope, place keys in envelope and drop in box. There were no envelopes left in box. Drop box was filled with other customers envelopes that were not secured and very easy to pull out with my fingers. Easy way for a thief to steal vehicles right off the lot. Was told my truck was ready for pickup on Tuesday. Arranged a pickup for Wednesday when my wife and I could schedule between our business and busy schedule. My wife gets in the truck and notices that the entire back seat is taken apart. She goes back inside, they say they forgot about it and will only take 20-30 minutes to install seat. She was there for almost 3 hours. She ended up being shuttled back home and then picked up about an hour later when the truck was ready. We run a residential plumbing business, and this took us out of the office/business for several hours. This was completely avoidable. Also I called to speak to the manager and was directed to his voicemail. I left him a message voicing my concerns, and asked him to please call me back ASAP, and never received a call back. Very unhappy with the entire experience. Very unprofessional.
Robert M.
TONAWANDA
Business Response
Robert, we regret your most recent visit with us was not up to the standards we strive for. There was an obvious communication issue regarding your vehicle not being ready to pick up. Our technician was not aware that you were picking up the vehicle and had not reassembled the interior. The assembly process also took longer than expected due to complications that further delayed completion. Please accept my apologies for the inconvenience and wasted time. We truly value your time and are committed to keeping our timeline agreements moving forward. I did leave a voicemail for you earlier to discuss things further if you prefer. P.S. I also reviewed the key drop boxes and will evaluate for a better solution. Thank You for the information!
Was this review helpful?
Business Response
Hi Sarah, It is great to hear everything was done quickly and to your satisfaction! Thanks again for the recommendation, and have an amazing day!
Was this review helpful?
Confirmed Service Customer
George was very professional and did us good on fixing our vehicle
Charles D.
EAST AMHERST
Business Response
Hi Charles, Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit! Have a good day!