Hi, it's upsetting to hear that your experience was anything but stellar. We appreciate you bringing this experience to our attention. If you are willing, please contact us so we can work towards a resolution. We look forward to hearing from you.
We would like to extend our most sincere apologies for the experience that you had at our service department. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
On arrival in service area, it���s busy, staff moving back and forth but not one person able to acknowledge a customer. Five minutes of waiting after appointment time I���m asked if I am there to have car serviced, I skipped the sarcastic response but my simple ���yes��� must have conveyed a message because the response was excuses about how busy they were. A few minutes later the same person is ready to take my/car details and again no greeting. What happened to saying ���hello���? No need for long pleasantries but a polite greeting would be good. We���re all busy, many are struggling, the appointment time was provided by the garage, I���m there with mask, following directions and I���m ignored. As a service provider that behavior spoils the subsequent interaction.
We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you!
Very knowledgeable/ friendly staff. But 71.00, Dealer prices for and oil change and tire rotation are getting a little high, too the point that I will either be doing this myself or going to a quick oil change shop. I won't be back!!
We really appreciate your feedback! We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won���t hesitate to reach out to us. Thank you again for choosing Cappellino Buick-GMC-saab and we hope to see you again.
Was extremely happy with our sales person Larry. He was so helpful and took his time and explained everything to me. One thing I did NOT like was it was on a Saturday and it happened to be 5:15 and we were still there and one of his co-workers yelled "I hate my job and I hate customers!" Those were his exact words. Obviously he didn't know we were still there. I did call and told the manager about it but I'm thinking it was just brushed off. If it wasn't for Larry being so helpful and patient I don't think I would have stayed there. That is something customers do NOT want to hear.
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
Thank you for sharing your experience with us. Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help.
This was the 2nd vehicle we purchased from Cappellino���s & the service was just as good as the 1st time. They will work to get you the deal you want. Our salesman Scott was very good & didn���t pressure us to buy.
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.