1199 Reviews Found
Confirmed Service Customer
Timely process which did not take too long. Everyone was friendly and courteous.
Thomas H.
NORTH TONAWANDA
Business Response
Thank you for taking the time to let us know how we did. We hope you have a great day!
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Confirmed Sales Customer
Very well done. Tim took time to get us in on a saturday and went over everything we had a question about. once again very well done.
John V.
SARDINIA
Business Response
Thank you for taking the time to let us know how we did. We hope you have a great day!
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Confirmed Sales Customer
My lease expired during the lock down and they took excellent care of me...
Cheri C.
YOUNGSTOWN
Business Response
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Cappellino Buick-gmc-saab and we hope to see you again soon!
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Confirmed Sales Customer
Excellent experience, especially during the current pandemic situation. The salesman I dealt with was very professional and knowledgeable.
Brian O.
SANBORN
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful!
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Confirmed Sales Customer
Quick, efficient, and friendly. I've never had a quicker car buying experience. Nice job Nick.
Salvatore C.
GRAND ISLAND
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
They made buying a truck during covid 19 a very easy experience. The follow up was prompt and our salesman Nick was great!
Jack B.
JAMESTOWN
Business Response
Hello, we're glad to hear you enjoyed your visit. Please let us know if there is anything else we can do for you; we are more than happy to help!
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Business Response
We appreciate your positive review about your recent experience with us! Thanks for taking the time to leave us this information about your recent visit. Take care!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Cappellino Buick-gmc-saab and we hope to see you again soon!
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Confirmed Service Customer
Everything went smoothly from the moment I pulled in until I left - with all the safety and social distancing requirements in place. I have never had a problem at the dealership- that���s why we keep returning.
Arlene G.
DEPEW
Business Response
We appreciate your positive review about your recent experience with us! We hope to see you soon!
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Confirmed Service Customer
Everything about Cappellino Buick & Gmc is top notch
Clayton F.
WEST SENECA
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Cappellino Buick-gmc-saab and we hope to see you again soon!
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Confirmed Service Customer
Not happpy i had a engine replacement and then a oil leak but the dealership did ther job and got everything done
Wayne S.
GRAND ISLAND
Business Response
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
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Confirmed Service Customer
Came in for an oil change. The place was perfectly set up for the pandemic. The only complaint i a bit expensove.
Robert D.
RANSOMVILLE
Business Response
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
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Business Response
We appreciate that you took the time to write about your experience at our dealership. We look forward to working with you again in the future. Thanks!
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Confirmed Sales Customer
My lease was up, and because of this pandemic, I had to deal with Cappellino via texts and phone calls. Everything was professionally taken care of and all I had to do was sign a few papers at the dealership and drive my new car home!
Anne O.
WILLIAMSVILLE
Business Response
Wow, it's experiences like yours that really keep us motivated! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
During these trying times, the people at Cappellino continue to go above and beyond for their customers.
Suzanne H.
AMHERST
Business Response
Suzanne - thank you for taking the time to write about your experience at our dealership. We appreciate your kind words and look forward to seeing you soon. Thank you!
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Confirmed Service Customer
I sent 4 emails to the dealer about my concerns, and each time The only response I received was an email from a Madison Marino inviting me to call to see their inventory! This was my last email- I have given up.... DID Anyone bother to READ my email? It had nothing to do with inventory! I addressed it to service dept. and hoped it would have found its way to the proper person! I had a service appointment the other day. Connie was wonderful as usual, and I was happy with all of the precautions that they took- limited waiting room spaces, limiting to one customer at a time in office, wrapping seat and steering wheel.... HOWEVER, there was a customer seated at one of your ���bistro Tables��� who was not wearing a mask. I mentioned this to an employee, and was told that they cannot require people to wear a mask. YES you can! People can CHOOSE to wait in your waiting room with a mask, or can CHOOSE to wait outside or get picked up and taken home to wait. I CHOSE not to go in your waiting area. When I went home , a friend who needs an oil change asked me about your ���social distancing policy.��� I told them your good points, and had to tell them About your ���no mask��� policy. At this point in time, aggravating one customer is a whole lot better than compromising your employees and customers, potential customers who can CHOOSE another dealer for service, or at the very worst, force a closing of your business due to spread of This virus. Just something to think about... On May 18, 2020, at 9:52 AM, Madison Marino wrote:
Margret W.
WILLIAMSVILLE
Business Response
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
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Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
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Confirmed Service Customer
Very satisfied with the work done on my Terrain
John D.
LANCASTER
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Cappellino Buick-gmc-saab!