I arrived a few minutes before my appointment and was my car was taken immediately. The service was performed and I was on my way. Happy and satisfied with all the personnel I came in contact with during my experience.
The service staff employee was excellent. She did a check of my vehicle and said it looked in great shape but did point out a small dent I had not noticed. She said it would take about and hour and it did with no issues. She explained everything, was very friendly and informative. Good experience.
We had a very nice experience shopping for our new car at Cappellino. Mr. Streng was able to thoroughly answer all of our questions about the cars we looked at. We compared models to satisfy my curiosity about one car over another. All the features I wanted on a new car, that were possible, are on the Buick I chose. He treated us in a very respectful, intelligent manner, and we were ultimately able to make a deal we were happy with.
It takes a really bad experience for me to complain. Just not my style BUT the treatment I received from your scheduler, Teresa, when I called to schedule an appointment was just too outrageous to ignore. She is the rudest, nastiest, negative and most unprofessional representative of a company I have ever encountered. Why you have her in a position dealing with the public is impossible to comprehend. She is doing major damage to the Cappellino reputation and brand. Had to call back and schedule directly with a service advisor to make an appointment because she hung up on me for no apparent reason. If I have to go through her to schedule an appointment in the future I will have to find another dealer. Her rude and disgusting behavior is totally inappropriate and unacceptable.
While the service personnel did not return Che spare to the spare compartment and didn’t air up all the tires, I was pleased overall. The service coordinator was made aware of the situation by the body shop manager who was providing an estimate. I received a call and an apology. I do have a slight pull to the right in the steering wheel which was not there before. Perhaps once a damaged tire is replaced someone should drive the vehicle to determine if there is a need for a rebalance or to advise watching for a possible alignment.
Tire pressure warning came on as I was driving near Cappellino dealership. Service took my vehicle in immediately and repaired tire. While waiting, Herb Streng discussed my end of lease date; and let me test drive a new Enclave Avenir. I'm convinced that should be my next vehicle. Herb and Paul Batt will provide lease/sale amounts. I could not expect anything more from an auto dealership!
We would like to thank you for sharing this feedback. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.