1133 Reviews Found
Confirmed Service Customer
Hello Friend, It can take years to perfect the technical aspects of customer service, but Connie D'Addario has mastered the emotional elements of service with her warm greeting and smile, her kindness, great integrity and dedication to customer happiness and success! Ultimately, the bread and butter of Cappellino's is delivering great technical service and value at affordable prices day in and day out. I thank you for your relentless dedication to premium service! -LEE
Leroy F.
CHEEKTOWAGA
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Business Response
Thanks for the great feedback! We look forward to your next visit! Take care!
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Confirmed Service Customer
As always, I got the treatment I have come to expect from Cappellino. I dealt with Jim this time, and he was wonderful. Also, I must give a shout out to the women who set up the appointments ( I think Teresa and Nancy). They were so helpful in answering all of my questions. Another great experience!!!
Marsha C.
EAST AMHERST
Business Response
Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Cappellino Buick GMC service team would like to thank you for coming in and we hope to see you again in the near future.
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Confirmed Service Customer
Quick attention Polite and courteous service Timely completion Ready as promised All in all--top notch experience.
Ann F.
DEPEW
Business Response
Thank you for sharing these kind words. We really appreciate you taking the time to write about our service department and hope to see you again in the future.
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Confirmed Service Customer
Great job, very satisfied. Service consultant very polite
Anthony M.
E AMHERST
Business Response
Hi Anthony, your satisfaction is our top priority. Thank you, and have a fantastic day!
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Confirmed Service Customer
I felt I was treated fairly, service was prompt and courteous.
Robert K.
N TONAWANDA
Business Response
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Confirmed Service Customer
I was in an accident and needed repairs. LISA was perfect. Took my information, set absolutely everything up,took care of it all! I HATE dealing with insurance, getting all that set up. I have a busy work schedule and Lisa was a savior.
Kevin C.
AKRON
Business Response
We are dedicated to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We would like to extend our sincerest gratitude for your feedback. At Cappellino Buick GMC, we value our customers and we look forward to seeing you on your next visit.
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Confirmed Service Customer
Treated with personal and professional curiously at all times.
Joseph M.
DEPEW
Business Response
We're so happy to hear that you had a positive experience. We look forward to continuing to work with you.
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Confirmed Service Customer
these people have no shame..safety is of no concern..do not stand behind thier product and have found out they did something totally illegal
Juana G.
N. TONAWANDA
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Confirmed Service Customer
We purchased our first GMC and Domenic was our salesman. Everything went smoothly and we’re very happy so far!
Rosemary P.
WILLIAMSVILLE
Business Response
We're so happy to hear that you had a positive experience. We look forward to continuing to work with you.
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Confirmed Service Customer
Came in for oil change - in and out in less than 1 hour :)
David K.
CHEEKTOWAGA
Business Response
Glad we could help you out! We look forward to your next visit! Take care!
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Confirmed Service Customer
Always a pleasure, appreciate the help.Thanks..
Andrew S.
CLARENCE
Business Response
Glad we could help you out!
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Confirmed Service Customer
Jim Brady took care of us, He is truly an asset to your organization.
Teresa B.
AMHERST
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
I was a little disappointed when I was told I couldn’t get a inspection sticker that day but I guess I had to drive my vehicle for four days to make sure no lights pop back on.
Michelle M.
BUFFALO
Business Response
Hi there, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Our team is very happy to hear about your excellent review and I hope we can continue to provide you with outstanding service.
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Confirmed Service Customer
Basic oil change and tire rotation. Connie was courteous and the the job done quickly as I was waiting for the vehicle.
Nancy K.
TONAWANDA
Business Response
Nancy, we sincerely appreciate your feedback. Each employee is a valued member of the Cappellino Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Sales Customer
Nick always does an awesome job with getting me in the vehicle I want!! Always have a great experience here thanks again !!
Christine P.
TONAWANDA
Business Response
Hello Christine, we really appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Business Response
Thanks for the great feedback!
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Confirmed Service Customer
Very helpful with my recall. Quick service
Kenneth H.
NORTH TONAWANDA
Business Response
Thank you very much! We hope to be of service to you again in the future.
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Confirmed Service Customer
SERVICE TECH DID A GREAT JOB FIXING MY TAIL LIGHT. WELL DONE!
Barbara E.
BUFFALO
Business Response
Thank you very much! We hope to be of service to you again in the future.