Customer Reviews

Excellent coustomer service and always friendly.

excellent service , friendly service personal and a great dealership,,

No problems, excellent service.

Prompt, efficient, friendly; and the service was performed in a timely fashion.

I only had a state safety inspection, but I was in and out, that's what we like.

Prompt service.

Herb Streng knows the business inside and out and he always makes you feel like he is looking out for his customers. He and the Cappellino team are a pleasure to do business with and the Yukon we've leased is a great ride. Thank you.

good job

As usual, I was given the same outstanding treatment that I have come to expect. Nancy did a great job handling my appointment even when I had to reschedule. Connie has become a friend, and I feel very confident every time she handles my concerns. Also, I like the way everyone who works there seems to enjoy what they do; they always greet you with a smile!! Thank you.

I was told that my inspection was overdue - it was done on the spot at a reasonable price. Donuts are great.

Service department did a nice job! Very friendly:)

There was a problem with my new car after l picked it up. When l called the dealership they were very apologetic and concerned. They provided me with a loaner car until they took care of the problem. Everyone l came into contact with at the dealership was professional and accommodating. They resolved the problem within a day and l have been happy with the performance of the car ever since. Cappellino is definitely a dealership that treats their customers like family!

great service as always

Connie is an invaluable asset to your service department. Your Dealership not being able or not wanting to do car washes prevented a higher rating. Talk to other Buick Dealerships for information on car washing. Also.......Shortly after delivery last Spring I had to go to another Buick dealership to have my front license plates secured. Your people did not have the proper length bolts.Your people also suggested I go to a hardware store to purchase the bolts. I pretended to agree with them and left. Obviously I haven't forgotten. Where would you and your wife buy your next Buicks ? (We both have Buicks)

Used truck manager assured me air ride was working. Was not working asked me to pay for it after I was told when I purchased car it was working. Than offered to pay labor but wanted me to pay $518. For part. If you can’t believe what is said at purchase not very likely to buy there again. Also lease vechiles at there Chevy location which I would recommend

Satisfaction

Just a routine oil change and tire rotation. Salvo made sure it went smoothly and with no surprises...THANKS!

Gary Cappellino was so nice. He was very helpful and worked with us making it possible for us to lease our Terrain. He was very patient and kind. He spent a lot of time with us explaining everything. When we picked our vehicle up the next day, once again he was so patient and went over everything, set up our phones, helped us with OnStar and everything we needed to know. He did a follow up call a day or two later asking how we liked our new Terrain and told us the security shade that he ordered for us had come in. We new amazed that it came in so quickly. We were able to pick it up the next day and we even used our points towards the payment of it. So all in all we are very happy with everything about Cappellino dealership and would highly recommend it.

Excellent service.

Herb Streng is the best. This is my third vehicle i have leased from Herb and find him to be a true professional.