As an Octogenarian, and having bought cars for over 60 years, I can remember when the purchasing process was an adversarial experience. With buyers having to do extensive research, shopping and negotiating to feel that they got a fair deal. During a career in marketing, commission sales, customer service supervision, and sales management it is gratifying to see this situation has totally evolved. That enlightened dealership management ,such as Cappellino Buick, and their sales staff have completely erased this negative impression. They have convinced an experienced skeptic that practicing the Golden Rule in business is not only the road to more sales and profits, but must provide these men with the satisfaction that a happy customer is the best reward for an earnest day's work. My welcome thanks to Steve King and Dan Nachreiner for making an old man a happy customer and reinforcing his faith in that Golden Rule ....and in their profession. Respectfully, Tom Walklet
I lease an Acadia, I am allotted my first oil change for free. I was told yesterday that it had expired the end of December. To my knowledge I was never told it expires. I received several phone calls from the dealership on when I would like to schedule my service. This was never brought up any of those times that my free oil change expired. I wasn���t going to get an oil change if it wasn���t needed yet. Needless to say I was not happy, and ended up paying $77. I love this dealership, I haven���t leased two cars plus my daughters and have all my service completed there. After this shocking service, I will be going to my local mechanic to have my oil change completed!
Katherine, thank you for this feedback and your continued business! We apologize that you were not aware of GM's 1st Complimentary Maintenance visit having an expiration date of 1 year after the vehicle purchase date. Our Service Manager Vince Marino will be reaching out to you soon about this and he has a resolution for you.
I was very skeptical about going to another GMC dealership after a terrible experience at another dealer. My salesman Danny was courteous and professional, and kept me updated every step of the way since my vehicle was in transit. From the time we sat down at his desk to make the deal to pickup he kept my mind at ease, and provided me with the best dealership expierence. I was worried about running my credit since the previous dealer did and then would not sell me the truck. I explained this to Danny and he talked with Matt, and they didn't run my credit until the truck arrived on the lot. I appreciated this very much since the truck had to be picked up by January 4th in order to receive the employee pricing. Unfortunately, the truck did not arrive by the 4th but they were able to obtain the employee pricing from GM which was very much appreciated. The sales manager Paul was amazing along side the business manager Matt. Matt went over all the finances and options I had very throughly and helped me make the best decision on financing my truck. I would recommend this dealer over and over, and especially my salesman Danny after all of his hard work to ensure the deal was completed.
John Michael, we thank you for this feedback and apologize for this experience. Once we noticed oil on our shop floor, we reached out to have you bring your vehicle back in to be inspected. We wanted to be safe rather than sorry in the event that there was a loose part. Our Service Manager, Vince left you a voicemail with no response.
Thank you for your feedback and business. We are very sorry for this experience, this is not acceptable to us and it is definitely not how we strive to conduct business. If you would like to speak to our Service Manager Vince about this, please reach out at 716-689-2900.
Connie went out of her way to accommodate us with a rental car and to get all the paperwork completed behind the scenes and as fast as possible. if it wasn't for Connie I would not have rated my experience as well as I did. She definitely is an asset to the dealership. But, the reason my car was in for service was for a radiator coolant leak. The mechanic could not find the leak until my husband went into the dealership to show him where it was leaking. This type of situation does not make us feel confidant in the dealership's ability to fix my car when problems arise. My husband just mentioned the other day that he smells coolant again and he wants to take look at it again.
Renate, we appreciate your opinion and feedback! The charge also covers the labor cost. The way that vehicles are designed doesn't always make it fast and easy to replace a bulb. Often times plastic pieces and or/bumpers need to be removed. Please let us know if there is anything else we can do for you; we are more than happy to help!