Customer Reviews

Great Customer Services

Very relaxing atmosphere and employees are very friendly.

It's always a pleasure to come to your dealership ant receive service from knowledgeable people

have a super staff

Very helpful and pleasant

Quick, prompt, good service.

I have always been very happy with the way I am treated at cappalino. The service staff is professional and I am comfortable knowing they are only doing what needs to be done on my vehicle.

The people are always friendly and know who you are. Very helpful.

Greeted promptly. Assisted to waiting room. Assisted to cashier and car moved to door.

fast and efficient

Had a great experience at Cappellino. After numerous visits to other dealerships, I was happy to find a dealership that was honest and anxious to help me find a good deal. Nick was great to work with! I would refer all my friends.

My service was very efficient and finished quicker than the estimated time. Very pleased!

A+

vast service employees very friendly

I am kind of concerned about the experience I had. I hope it was a one time happening, I took my car in for .an oil change and tire rotation. The service was great professional check-in and quickly done. Upon completion I received a all points inspection sheet which indicated all the items checked and were fine. When I drove the car out of the parking lot I heard the grinding and ticking sound the brakes and tire.Immediately brought back to dealer. they took it into the shop ans said I needed new rotors and brake pads. So much for valid all points inspection sheet. You begin to wonder about QA. It makes you wonder about the quality of service. Drove in with a $57 service and then have to spend another $412 when I was briefed everything was fine. I do want to say Connie was very good and professional when she was put in a tough position by maintenance

Service rep was very nice as well as other counter folks. The wait time was decent. Overall experience was very nice.

Everything was fine except for the fact that I was told to show up at 7:30 when they don’t open the shop until 8. Paperwork took maybe 10 min so that left 20ish minutes of wasted time for me.

I appreciate the shuttle rides, so I can drop the car off while I work.

All personnel I dealt with were great. Ben, your customer driver, is the best!

The sales department is by far the best I have ever dealt with. After 3 visits to the Service Department for Warranty work I will not return. My vehicle was scheduled for an appointment 1-2 weeks in advance. They did not even look at my car the first day and when they looked at it the second day it was too late to get the parts and the vehicle repaired. The other service visits were just as painful.