John, we sincerely appreciate your feedback. Each employee is a valued member of the Cappellino Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
We would like to apologize for the experience that you had at our service department We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
The whole Cappellino Buick GMC team would like to thank you for this great feedback on your visit to our dealership. We are happy to hear that you were pleased with your visit and hope to see you in the future.
I brought my 2016 Buick Regal in because my ABS and TCL lights were on. By the time of my appointment, I was 1 month an 2,500 miles over the bumper to bumper warranty. After I asked to speak with Mr. Marino, after being told my $800 repair was "warrantable", my bill was reduced to $300. My bigger concern still lies with a creaking noise when I turn my steering wheel in the cold weather. I have brought it in twice and it still makes the same noise and the service attendant tells me that this isn't a warrantable repair even though I first brought it in last April of 2019 well under the warranty period for this creaking issue.