1086 Reviews Found
Confirmed Service Customer
Handled my issue professionally and quickly and kept me updated. Thank you
Christopher W.
ALDEN
Business Response
Hi Christopher, It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Cappellino Buick-GMC and we hope to see you again.
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Confirmed Sales Customer
11th truck purchase, Steve King and Domenic always do a wonderful job. Thanks again!
Daniel S.
CLARENCE
Business Response
Hi Daniel, Congratulations on your new vehicle! Thank you for choosing Cappellino Buick-GMC as your first choice for all your automotive needs! hank you again for your kind review and for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help! Have a good day!
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Confirmed Service Customer
Although Steve in body shop was very accommodating and did a great job possibly because of how overextended he is there was a miscommunication When getting an update on the progress. Miscommunication has happened a few times this month with other services performed. Telling me it was OK to drive my car when instead of the catalytic converter it was the drivetrain. Services just not up to par as it used to be.
Cathleen V.
WILLIAMSVILLE
Business Response
Hi Colleen, Thanks you for the kind words about Steve from our body shop! I am sorry that you had miscommunication issues on this visit with us! We will make sure your feedback is passed along! Thank you and have a good day!
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Business Response
Hi Lawrence, It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Cappellino Buick-GMC and we hope to see you again.
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Confirmed Service Customer
Everything was handled courteously and professionally by Steve and Nancy. They kept me in the loop about the process. The work done was excellent!!
Joyce P.
CHEEKTOWAGA
Business Response
HI Joyce, Thanks for highlighting some of our staff who helped make this such a great experience! Your satisfaction is important to us, so we want to sincerely thank you for choosing Cappellino Buick-GMC and we hope to see you again soon!
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Business Response
Hi Robert, Thank you for the high star rating! We sincerely value your business and look forward to your next visit!
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Business Response
Hi Thomas, Thank you so much for your high rating and kind words. Thank you again for choosing Cappellino Buick-GMC and we hope to see you again.
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Business Response
Hi Kim, Thanks for highlighting some of our staff who helped make this such a great experience! Thank you again for choosing Cappellino Buick-GMC and we hope to see you again.
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Confirmed Service Customer
It was easy to drop the car off and it was completed before expected, so no issues.
Stephen O.
BUFFALO
Business Response
Hi Stephen, It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Cappellino Buick-GMC and we hope to see you again.
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Confirmed Service Customer
Parts Department was very helpful and attentive with my concerns. Promptly handled ordering parts and scheduled repair time
Ronald W.
BUFFALO
Business Response
Hi Ronald, Thanks for your praise and kind comments about our parts team! Your satisfaction is important to us, so we want to sincerely thank you for choosing Cappellino Buick-GMC and we hope to see you again soon!
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Business Response
Hi Richard, Thank you again for taking the time to let us know how we did. We hope you have a great day!
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Confirmed Service Customer
The entire was very communicative the entire step of the repair process. Lydia in service was great!!!
Daniel W.
WILLIAMSVILLE
Business Response
Hi Daniel, Thanks for highlighting some of our staff who helped make this such a great experience! We are glad that you were kept well informed while service was being completed on your vehicle. Have a good day!
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Confirmed Service Customer
Service staff set up schedule and promised a shuttle service to take me home appointment was at 800 am an shuttle was ready for me. Ken
Kenneth C.
WILLIAMSVILLE
Business Response
Hi Kenneth, We are glad that you were able to utilize and had a positive experience with our shuttle service! Thank you again for choosing Cappellino Buick-GMC and we hope to see you again.
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Confirmed Service Customer
Service was done right but the first day I was late for work because my truck was not ready due to a problem and there was a delay getting a loaner car.
David F.
WILLIAMSVILLE
Business Response
Hi David, Thank you for taking the time to leave us a review. We are happy to pass along your comments to the team here at Cappellino Buick-GMC! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Sales Customer
Dominic is great! He worked with us to find the right truck and right purchase options. Rich in finance was great explaining everything. It was a low stress buying experience.
Cathleen D.
BARKER
Business Response
Hi Cathleen, Congratulations on your new vehicle! We're happy you found our staff to be so supportive during your experience here at Cappellino Buick-GMC. If you have any further questions, please give us a call. We're always happy to help! Have a good day!
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Confirmed Service Customer
Three hours and ten minutes to install four splash guards, hang a cargo net and check the part number on the catalytic converter due to a recall. Three hours???
Frank B.
AMHERST
Business Response
Thank you for leaving your feedback, we strive hard to make every customer experience enjoyable and we are really sorry we were not able to meet your expectations at this time. Please accept our sincere apologies for your inconvenience.
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Confirmed Sales Customer
Tim was excellent with helping with our new vehicle!
John B.
LOCKPORT
Business Response
Hi John, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
HI Francis, Thank you again for taking the time to let us know how we did. We hope you have a great day!
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Business Response
Hi Christopher, Thank you for the high star rating and kind words! Have a good day!
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Confirmed Service Customer
The intake lady was very personable from beginning to end.
Beverly B.
BUFFALO
Business Response
Hi Beverly, Thanks for highlighting some of our staff who helped make this such a great experience! Thank you again for choosing Cappellino Buick-GMC and we hope to see you again.