1130 Reviews Found
Confirmed Service Customer
Was taken on time, my salesperson was the best, place was clean, repairs were on a timely delivery, pleased with the entire appointment. Coffee hit the spot.
Irene K.
DEPEW

Business Response
It is great to hear everything was done quickly and to your satisfaction! Thanks for your business!
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Confirmed Service Customer
Always Receive Courteous Service and Prompt Response
John L.
CLARENCE CTR

Business Response
Thanks for your feedback and business!
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Business Response
Brian, thanks for your feedback and business! Please give us a call right away to schedule another appointment for you, 716-689-2900.
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Business Response
Thanks for your business, Edward!
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Confirmed Service Customer
I brought in 2021 GMC sierra 2500 HD I asked for the front to be lifted with the adjustable torsion 3 to 4 inches I received it with a 2 inch lift I asked for wheel alignment and now the truck pull A bit to much to the left faster you go more it pull.
Kenneth D.
BUFFALO

Business Response
Kenneth, thank you for your feedback and business! Please give us a call at 716-689-2900 to bring your vehicle back in.
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Confirmed Sales Customer
the people at Capalleno are very courteous and knowledgeable. Tim Wrotny is the best!
Thomas K.
CLARENCE CENTER

Business Response
Thomas, thanks for this great feedback!
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Business Response
Thanks Mary!
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Confirmed Service Customer
at first my experience in the service dept was the worst ever, after the issue was resolved I found that the service was very pleasent
Susan H.
NIAGARA FALLS

Business Response
Susan, thanks for your business!
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Business Response
Thanks Shanta!
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Business Response
Thanks for your feedback and business!
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Confirmed Service Customer
Car was finished before the time that was stated !!
William M.
AKRON

Business Response
Thanks for your feedback and business, William!
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Confirmed Service Customer
Technician Derrick Moore was able to track down a faulty module that caused my all-wheel-drive and stabitrac dashboard lights to light up. Jim Brady the service advisor kept me informed throughout the whole process.
Joanne H.
EAST AMHERST

Business Response
Joanne, thanks for taking the time to leave us this wonderful feedback!
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Business Response
Thanks Peter!
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Confirmed Service Customer
The work on my car was not completed in a timely manner. I dropped it off at 9:15 am on Wednesday and got it back at 2:15 pm on Thursday. I did not have a car overnight !
Sherwood N.
DEPEW

Business Response
Sherwood, thanks for your feedback and business! We apologize for this experience and ask that you reach out to our Service Manager Vince at 716-689-2900 to discuss this further.
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Confirmed Service Customer
Confusion related to using shuttle service....It never happened......I waited 2 hours+ for the service to be completed
Wayne E.
WILLIAMSVILLE

Business Response
Wayne, thank you for your feedback and business! Please reach out to our Service Manager Vince at 716-689-2900 to discuss this further.
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Business Response
Thanks Thomas!
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Confirmed Service Customer
My experience was very good. I was given detail information regarding service for my vehicle.
Kemberly M.
BUFFALO

Business Response
Thanks for your business, Kimberly!
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Confirmed Service Customer
As always pleased with the staff & service
Heather S.
WILLIAMSVILLE

Business Response
Thanks for your feedback and business!
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Confirmed Service Customer
As I pulled into the service garage I noticed a sign that said to stay in your car. I sat in my car for several minutes waiting for service. The attendant noticed me sitting in the car and ignored me. After waiting for five minutes for someone to take care of me I finally went into the service office. Not good service. She said our appointment was on Thursday, the following day, but fit me in. I have always been happy with the service and will continue.
John H.
CLARENCE CTR

Business Response
John, thanks for your feedback and business! We apologize about any confusion during your last service visit.
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Confirmed Sales Customer
Best experience I have ever had with a dealership. Everyone was upset and honest. The team worked hard to get me the best deal possible. I will be back for my next vehicle and maintenance.
Sean H.
LACKAWANNA

Business Response
Thanks Sean!