1276 Reviews Found
Confirmed Service Customer
I have been dealing with Cappellino Buick GMC for over 10 yrs. The customer service is great. My salesman is wonderful and the service people are why I take a half hour ride for service. From the time i call to make my appointment to my checking out at the cashier I only deal with great people. The waiting room is comfortable and well maintained. Oh, and by the way I love my car a 2017 Buick LaCrosse.
Annie O.
CHEEKTOWAGA
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
It was courteous and prompt but they didn't wash the car.
Eva M.
LANCASTER
Business Response
Hello Eva, we're happy to hear you had such a positive experience with our team! We hope to see you soon!
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Confirmed Service Customer
Came in for oil change and tire rotation. Was greeted and checked in immediately. Great customer service!
Kenneth M.
E AMHERST
Business Response
Hello Kenneth, we're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Service manager was friendly and engaging. Waiting area clean. Only surprised that service did not provide exterior car wash. I moved here from Delaware in Nov , every dealership I have been associated with provided this service.
Robin S.
EAST AMHERST
Business Response
Hi Robin, your wonderful feedback and rating mean a lot to us. We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
The staff was pleasant, and the service was prompt and thorough
Carolyn C.
BUFFALO
Business Response
Carolyn, we sincerely appreciate your feedback. Each employee is a valued member of the Cappellino Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Service Customer
I made an appt to have brakes checked for the second time because of squealing. The brake pads were replaced on the first visit. Service dept wanted to charge me for bringing back again to check for the squealing again, that never went away when pads were changed. Squealing is louder than ever at this time. I have had the car almost a year with 10,400 miles on it. Brakes should not be making noice like they are!
William B.
N TONAWANDA
Business Response
We would like to apologize for the experience that you had at our service department We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
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Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
Qucik, fast service and nice donuts & drinks.
David M.
WILLIAMSVILLE
Business Response
David, we sincerely appreciate your feedback. Each employee is a valued member of the Cappellino Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Service Customer
As always, excellent and timely. Thanks....
John C.
NORTH TONAWANDA
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
Was greeted promptly and began the check in process. I was told my oil change would take an hour. In a half hour it was ready, was walked to the cashier and on my way. Simple easy and fast. I would rather be told it will take an hour and the car be ready in a half hour rather then the other way around. Under-promise and over-deliver!
Brian S.
AMHERST
Business Response
Brian, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Cappellino Buick GMC. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
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Confirmed Service Customer
We leased three vehicles from Cappellino and each deal was handled with courtesy and professionalism. A very positive experience.
Charles V.
GRAND ISLAND
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
Salbo took great care of me. I waited while my car was being serviced and he was great at giving me updates. When I checked in he said it would be about 2 hours and, that is how long it took! Very happy with the service I received and team member Salbo!
Carol A.
AMHERST
Business Response
Carol, we appreciate your kind words. The entire team at Cappellino Buick GMC thanks you! Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you in the future!
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Confirmed Service Customer
Staff was friendly and informative. I got personal updates along the way. I was informed of costs before service was done.
Anita P.
TONAWANDA
Business Response
Anita, we sincerely appreciate your feedback. Each employee is a valued member of the Cappellino Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Service Customer
friendly, courteous, and done in a reasonable time frame-as always
Thomas R.
AKRON
Business Response
Thomas, our team is very happy to hear about your excellent review and I hope we can continue to provide you with outstanding service.
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Confirmed Service Customer
Nice atmosphere. People friendly. Wish the car wash wasn’t broken again. Couldn’t find the issue i had with the car again but they tried. Different issue the first time but of course it didnt show up for them.
Donalee W.
GASPORT
Business Response
Donalee, our team is very happy to hear about your excellent review and I hope we can continue to provide you with outstanding service.
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Confirmed Sales Customer
It's easy to make a purchase when you know exactly what you want and you give the stock # to the salesman. But my overall experience with the dealership from sales to financing was great!
Mary B.
LOCKPORT
Business Response
Mary, thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our sales team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
The best service,staff of all the dealership we had before.
John L.
EAST AMHERST
Business Response
John, our team is very happy to hear about your excellent review and I hope we can continue to provide you with outstanding service.
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Business Response
Teresa, we're so happy to hear that you had a Positive experience. We look forward to continuing to work with you.
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Confirmed Service Customer
Very satisfied with the service and personnel, except the car wash is broken and I would've like to have mine washed.
Alison J.
AMHERST
Business Response
Alison, thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Confirmed Sales Customer
Always treated professionally. Have bought and leased several vehicles and referred others. Quality sales and service personnel. Solid dealership that always goes the extra mile.
John M.
AMHERST
Business Response
John, thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our sales team made such a great impression on you. We hope to see you again in the future.