923 Reviews Found
Confirmed Service Customer
In and out in timely manner with completed job.
Douglas B.
WEST SENECA
Business Response
Dear Douglas, It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Cappellino Buick-GMC and we hope to see you again.
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Confirmed Sales Customer
Our sales person was very personable, k owledgeable and patient. She showed us every car and option we were looking for without high pressure sales. One of my best experiences at a dealership.
Charles H.
AMHERST
Business Response
Dear Charles, Congratulations on your new vehicle! We're glad to hear you found our staff was so knowledgeable. personable, and patient! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
Great experience with Nick Buccarelli. This is 4th lease he’s gotten me into! He checks in with me… knows what I like and every experience with him is fun easy and quick!
Melissa W.
N TONAWANDA
Business Response
Dear Melissa, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. We appreciate your repeated business with us!
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Confirmed Service Customer
Bob in the service department was excellent and very informative!!!
Elizabeth S.
DARIEN CENTER
Business Response
Dear Elizabeth, Thanks for highlighting some of our staff who helped make this such a great experience! Thank you again for choosing Cappellino Buick-GMC and we hope to see you again.
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Confirmed Service Customer
Service was great. Service manager was very knowledgeable and helpful. Got everything done for my truck. Thank You.
Frank C.
ALDEN
Business Response
Dear Frank, We're glad to hear you found our service manager to be so knowledgeable and helpful! We sincerely value your business and look forward to your next visit! Have a good day!
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Confirmed Service Customer
Fast & Friendly, had my NYSI done , I knew my tires and front brakes needed to be done. They did them in fast order. Thanks
John F.
DERBY
Business Response
Hi John, It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Cappellino Buick-GMC and we hope to see you again.
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Confirmed Service Customer
Quick and easy but had a $15 off inspection coupon and they forgot to take it off when cashed out, I didn’t have time for them to redo the paperwork
Joseph S.
WILLIAMSVILLE
Business Response
Hi Joseph, It is great to hear everything was done quickly and to your satisfaction! We appreciate your feedback! Thank you again for choosing Cappellino Buick-GMC and we hope to see you again.
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Confirmed Service Customer
car in for annual inspection only but it took an hour and a half
Amy E.
TONAWANDA
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Confirmed Service Customer
Specifically made an appointment to have a chip put in only to be called after the car was dropped off and told the chip had to be ordered. Complete waste of time.
Brian R.
CLARENCE CENTER
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Business Response
Dear Bartholomew, We are very happy to have provided you with such a positive experience! Thank you again for choosing Cappellino Buick-GMC and we hope to see you again.
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Confirmed Service Customer
The staff was friendly and the service was done in a professional manor
Francesca I.
BUFFALO
Business Response
Dear Francesca, We're glad to hear you found our staff was friendly and professional! We sincerely value your business and look forward to your next visit! Have a good day!
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Confirmed Service Customer
Quick service and turn around. Tom went above and beyond in ensuring all of my warrant coverage was accounted for.
James K.
E AMHERST
Business Response
Dear James, It is great to hear everything was done quickly and to your satisfaction! Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
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Business Response
Dear Jessica, Your satisfaction is important to us, so we want to sincerely thank you for choosing Cappellino Buick-GMC and we hope to see you again soon!
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Confirmed Service Customer
Knowledgeable associates.good customer service!
Daniel O.
HOLLAND
Business Response
Dear Daniel, We're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for choosing Cappellino Buick-GMC and we hope to see you again.
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Confirmed Service Customer
You were able to fit me in on an emergency basis to repair a flat tire so I would have transportation.
David C.
WILLIAMSVILLE
Business Response
Dear David, We are glad we could help! Your satisfaction is important to us, so we want to sincerely thank you for choosing Cappellino Buick-GMC and we hope to see you again soon!
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Business Response
Dear Gerald, Thank you for the high star rating! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Back in February my car had a oil change and tire rotation. On 3/7/24 I made a appt for a inspection. Instead of looking at the records for my car they did ANOTHER oil change and tire rotation. Like apparently they could not see it just had one.
Barbara B.
LOCKPORT
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Confirmed Sales Customer
Mike Matthews made the experience of leasing my new envision extremely easy. I went to another dealer on my previous lease, but returned for this one and Mikes knowledge, experience, and professionalism solidified that I will stay with CAPPELLINO for future leases.
Kevin C.
AKRON
Business Response
Dear Kevin, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
I have been buying / leasing vehicles from Cappellino for years. I love the trucks, the experience is always hassle free, and I won't go anywhere else...(Ask for Nick!)
Andrew B.
AMHERST
Business Response
Dear Andrew, Congratulations on your new vehicle! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
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Confirmed Service Customer
Service was done in a timely manner. I waited while service was performed & I was comfortable in the waiting room.
Richard S.
GETZVILLE
Business Response
Hi Richard, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.