908 Reviews Found
Confirmed Service Customer
Quick service and turn around. Tom went above and beyond in ensuring all of my warrant coverage was accounted for.
James K.
E AMHERST
Business Response
Dear James, It is great to hear everything was done quickly and to your satisfaction! Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
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Business Response
Dear Jessica, Your satisfaction is important to us, so we want to sincerely thank you for choosing Cappellino Buick-GMC and we hope to see you again soon!
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Confirmed Service Customer
Knowledgeable associates.good customer service!
Daniel O.
HOLLAND
Business Response
Dear Daniel, We're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for choosing Cappellino Buick-GMC and we hope to see you again.
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Confirmed Service Customer
You were able to fit me in on an emergency basis to repair a flat tire so I would have transportation.
David C.
WILLIAMSVILLE
Business Response
Dear David, We are glad we could help! Your satisfaction is important to us, so we want to sincerely thank you for choosing Cappellino Buick-GMC and we hope to see you again soon!
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Business Response
Dear Gerald, Thank you for the high star rating! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Back in February my car had a oil change and tire rotation. On 3/7/24 I made a appt for a inspection. Instead of looking at the records for my car they did ANOTHER oil change and tire rotation. Like apparently they could not see it just had one.
Barbara B.
LOCKPORT
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Confirmed Sales Customer
Mike Matthews made the experience of leasing my new envision extremely easy. I went to another dealer on my previous lease, but returned for this one and Mikes knowledge, experience, and professionalism solidified that I will stay with CAPPELLINO for future leases.
Kevin C.
AKRON
Business Response
Dear Kevin, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
I have been buying / leasing vehicles from Cappellino for years. I love the trucks, the experience is always hassle free, and I won't go anywhere else...(Ask for Nick!)
Andrew B.
AMHERST
Business Response
Dear Andrew, Congratulations on your new vehicle! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
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Confirmed Service Customer
Service was done in a timely manner. I waited while service was performed & I was comfortable in the waiting room.
Richard S.
GETZVILLE
Business Response
Hi Richard, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Sales Customer
Nick was very helpful. He listened to what I wanted and found me the vehicles that I wanted to see. He heard what I really wanted and was able along with the team at Buick make it so that I could afford the vehicle that I really wanted. It was a comfortable and relaxing experience. I did not feel any pressure to buy a vehicle.
Kara D.
TONAWANDA
Business Response
Dear Kara, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! We are glad that we made the car buying experience comfortable and relaxing! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Very good experience. Madison was very helpful and nice. She explained everything I needed to know & took care to keep me informed. She’s a very good employee
Julia D.
TONAWANDA
Business Response
Dear Julia, Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit! Have a good day!
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Confirmed Service Customer
Steve Mattuci in the body shop is very knowledgeable and did an excellent job in repairing the door dings on my Encore GX...Thanks Steve
Stuart L.
E AMHERST
Business Response
Dear Stuart, Thanks for highlighting some of our staff who helped make this such a great experience! Thank you again for choosing Cappellino Buick-GMC and we hope to see you again.
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Business Response
Dear Kathleen, Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit! Take care!
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Confirmed Sales Customer
Everyone that I worked with was friendly and knowledgeable. All of my questions were answered.
Susan M.
BUFFALO
Business Response
Dear Susan, Congratulations on your new vehicle! We're glad to hear you found our staff was so knowledgeable and friendly! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
We have been leasing and purchasing thru Cappellino for years. We are very pleased with Buick and our salesperson Domenic Benedetti.
Gail P.
NEWFANE
Business Response
Dear Gail, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! We value your repeated business! If you have any further questions about your new vehicle, please give us a call. We're always happy to help!
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Confirmed Service Customer
Always professional with excellent quality
Delfon B.
WILLIAMSVILLE
Business Response
Dear Delfon, Thank you for your kind review; we are happy to pass along your comments to the team here at Cappellino Buick-GMC! Have a good day!
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Confirmed Service Customer
Dropped car off Friday night for Saturday am. (Could use a light in the drop down envelope box..) Tech called to review in am. Very helpful and thorough. Called when car was done a couple hours later. Picked up with cashier. Love this dealer, great service and great staff.
Kim M.
TONAWANDA
Business Response
Dear Kim, We are glad you had a positive experience with our service staff! We appreciate your feedback about the drop box! Thanks for taking the time to leave this review. Have a good day!
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Confirmed Service Customer
Friendly, knowledgeable staff is always a pleasure to work with. The service department associate I worked with noticed my inspection was due and was able to work that into my scheduled appointment. I mentioned that one of my lug nuts was missing, and that I had spares in the glove box, but they found a brand new one and replaced it at no charge. My estimated wait time was spot on.
Rachel R.
ATTICA
Business Response
Dear Rachel, We're pleased to know we have been able to exceed your expectations and really help you out! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
I was pleased with the service I was there for. The cashier ,Sandy was especially helpful with helping me redeem my points for the service.
Suzanne B.
CHEEKTOWAGA
Business Response
Dear Suzanne, Thanks for highlighting some of our staff who helped make this a better experience! We sincerely value your business and look forward to your next visit! Have a good day!
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Confirmed Sales Customer
Great group of people, have been dealing with Cappellino for years
Cindy J.
LANCASTER
Business Response
Dear Cindy, Congratulations on your new vehicle! Thank you for your kind comment about our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!