913 Reviews Found
Confirmed Service Customer
I like the dealership but at 3000 miles im having problems Im not happy
Douglas B.
NIAGARA FALLS
Business Response
Hi Douglas, We are sorry to hear that you are experiencing issues early on with your vehicle. If there is anything we can do please feel free to give us a call.
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Business Response
Hi Oksana, We are very happy to have provided you with such a positive experience! Thank you again for choosing Cappellino Buick-GMC and we hope to see you again.
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Confirmed Sales Customer
Worked with Dominic and he was able to help me get into the exact car i wanted with a reasonable monthly payment and the process was smooth and not stressful at all! Thank you Dominic!
Amanda R.
LANCASTER
Business Response
Hi Amanda, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
My experience at Cappellino Buick was very satisfactory.
Mary S.
AMHERST
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Confirmed Sales Customer
Tim was very knowledgeable, he cared for my needs all the time.
Zinhue H.
TONAWANDA
Business Response
Hi Zinhue, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an great day!
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Confirmed Service Customer
After schedule service (lub, oil chg.,tire rot.) the next day had oil leak. Was given appt. for a week later but took car in next working day and service dept. corrected the problem same day. I was thankful for that. Always was pleased with service.
Joseph N.
ALDEN
Business Response
Hi Joseph, We are glad we could help! Thank you again for taking the time to let us know how we did. We sincerely value your business and look forward to your next visit! Have a good day!
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Confirmed Service Customer
Great customer service since moment I came in (thanks Todd). Had an appointment, so was timely service. Been a customer for almost 10 years.
Mary W.
KENMORE
Business Response
Hi Mary, Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Your satisfaction is important to us, so we want to sincerely thank you for choosing Cappellino Buick-GMC and we look forward to your next visit with us!
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Business Response
Hi Portera, We are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Cappellino Buick-GMC
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Confirmed Sales Customer
Nick was great to work with. He found the truck I wanted quickly and everything went smooth. I would recommend dealing with Nick!
Joseph N.
ANGOLA
Business Response
Hi Joseph, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Business Response
Hi Sandra, We're glad to hear you found our staff was so courteous and friendly! Thank you again for choosing Cappellino Buick-GMC and we hope to see you again.
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Confirmed Service Customer
From checking in to out the door completely satisfied. Everyone very friendly kept me informed of where my vehicle was and very personable. Worth the drive fromHamburg. Won’t go anywhere else.
Pam M.
HAMBURG
Business Response
Hi Pam, Thank you for your kind review; we are happy to pass along your comments to the team here at Cappellino Buick-GMC! We look forward to your next visit! Take care!
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Confirmed Sales Customer
My sales person Domenic was very polite and professional which made me feel very comfortable with him. Answered all my questions. Highly recommend him to my friends
Anthony G.
AMHERST
Business Response
Hi Anthony, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Thanks again for the recommendation, and have a great day!
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Confirmed Service Customer
Had to wait 2-1/2 hours for them to install a recall backup chip that wasn’t in the car when I bought it. Apparently they couldn’t find the part!
Arlene R.
TONAWANDA
Business Response
Thank you for taking the time to give us your feedback. First and foremost, we would like to apologize for the long wait and any inconvenience we may have caused you. we value our customers business and hope we get another chance to make you a happy customer.