Confirmed Service Customer
Hello, My service by the staff at Cappellino's Buick dealership on Transit Road in Amherst New York was excellent. I have dealt with both service managers Greg and Vince in the past. Both of them go out of their way to do whatever they can to resolve the problem I may be having with my car. Weeks ago, Greg worked feverishly to find a transmission for my 2016 Regal. He spent hours on the phone and in person with me explaining my options and trying to resolve my problem at the least cost to me. Two days ago, while in a parking lot, my car wouldn't start and I was getting unusual messages on my dashboard. I called and spoke with Vince and his recommendation was to get a tow to the dealership. Once there, he was able to have my car looked at within an hour. Diagnostics showed low voltage and further diagnostics showed that the only problem was that I needed a new battery. The battery in the car was the original. Vince facilitated all the work and also spent a great deal of time explaining all the testing to me. The technicians who worked on my car at these recent visits were also very helpful. I know Cody worked on the transmission, and Jim has taken care of other things. I do not know the name of the technician who worked on replacing the battery. All have been very informative and patient with my questions. In the recent past, I have worked with the parts manager, Mark, who has also been extremely persistent in trying to find parts for my car and responsive to my needs- especially during the strike time when it was difficult to get parts. All the individuals I have had contact with at this dealership do their best to make the customer's experience as positive as possible during a time that is often stressful for the customer. I am grateful that Capellino's is there for me when I have a problem with my car. Thank you, Marlene Craden
Marlene C.
KENMORE,
NY
Business Response
Dear Marlene, Thanks for highlighting some of our staff who helped make this such a great experience! We are very happy to have provided you with such a positive appreciate your repeated business with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
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