Confirmed Service Customer
While I have been experiencing issues with the electronic connections in my vehicle since the purchase, I realized my manufacture warranty was nearly expired prior to my last appointment. I had called Buick customer service and started a claim, called all over to get an appointment before the term date and basically had a heap of stress on my plate. Buick customer service lead me to believe I needed to do more to help myself. Well, after going to the dealership and speaking to several employees and the shop manager… it seems I was mislead. Bob in service and his manager gave me all the information I needed! They were able to get the warranty to cover the updates needed to the instrument control panel cluster and it seems I should have just talked to them directly in the first place. It would have saved me a lot of stress and multiple calls. I wish this conversation happened prior to speaking with Buick customer service but either way, the car is working and they got me through it. You’ve made a big difference in my hectic life. I was able to make it out to help my uncle who’s recently been put in hospice, get to book club and to help my father who recently had eye surgery. All of these locations are at least 20-30 minutes from my home. Life is never easy but having a reliable vehicle and a team of people who are willing to put in the work to get you from A to B really does make a difference. The money saved with the warranty coverage also makes a huge difference. Thank you for your help and care service team!
Katie P.
AKRON,
NY
Business Response
Dear Katie, Thanks for highlighting some of our staff who helped make this such a great experience! We are so glad that we were able to help you out with the warranty coverage and made the initial stress worth it! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
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