Buick and GMC Win Big in the J.D. Power Dealership Satisfaction Survey
Each year, the professionals at J.D. Power rank automakers based on their showroom sales practices that lead to customer satisfaction. For the third time in four years, Buick dealerships topped the list and with GMC dealerships trailing by only 4 points. This dedication to customers is evident at Cappellino Buick GMC where each team member works hard to ensure that our customers have the best possible experience. There are a variety of factors that make up the survey, which is conducted based on six different factors and includes 28,867 individuals who either purchased a vehicle or did not make a purchase.
Factors in the J.D. Power Dealership Satisfaction Survey
In order to rank near the top, a GMC dealership or Buick dealership must excel in these categories, which are weighted based on their importance for vehicle purchasers:
- Dealer personnel (28%)
- Delivery process (21%)
- Negotiation and working out an agreement (18%)
- Paperwork completion (16%)
- Dealership facility (14%)
- Dealership website (4%)
Individuals that did not make a purchase were asked to rate dealerships based on the following criteria: salesperson, the fairness of price, experience negotiating, variety of inventory, dealership facility.
Shifting Models for Vehicle Purchases
It is interesting to note that "dealership website" only accounts for a very small percentage of overall satisfaction. This is likely due to the fact that few individuals are willing to rely solely on a website to provide the detailed information needed to make an informed automobile purchase. This speaks to the need for proactive, friendly and low-pressure sales teams as a factor in positive buying experiences.
At Cappellino Buick GMC, we are delighted to offer the Williamsville, NY community the best service before, during and after the sale. Our team strives for excellence and customer convenience, including providing a quick way to schedule service online so we can get you back on the road. Contact us today at 716-568-7771 for more information or to schedule a test drive of our new or Certified Pre-Owned vehicles.