919 Reviews Found
Business Response
Dear Martin, Your satisfaction is important to us, so we want to sincerely thank you for choosing Cappellino Buick-GMC and we hope to see you again soon!
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Business Response
Dear Lou, Your satisfaction is important to us, so we want to sincerely thank you for choosing Cappellino Buick-GMC and we hope to see you again soon!
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Confirmed Service Customer
Vince was very attentive and helpful . He approached me while I was waiting in line to check in.. My car was ready , service completed in the amount of time I was told. Waiting area was clean and comfortable .
Donna B.
WILLIAMSVILLE
Business Response
Dear Donna, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Have a good day.
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Confirmed Service Customer
Had an oil change and tire rotation. Was easy making an appointment, getting in and waiting for service to be completed. Oil reset was all taken care of and assuming the tires were rotated and sensors reset as well. I did. notice when I got in my vehicle the tire pressures were displayed on the dashboard. All tires set show 34psi, inside my door it says tire pressure should be 37psi. I don’t like to wear the outer treads running soft tires in the summer. Is there a reason the tires were under inflated? Perhaps your gauge is on and all 4 of my sensors are off.
Robert K.
GETZVILLE
Business Response
Dear Robert, Thank you for taking the time to leave us with the feedback about your recent service visit with us! The best people to answer the question about the tire pressure sensors would be our service advisors. Please feel free to call 716-689-2900 and ask to speak to one of them.
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Confirmed Sales Customer
Friendly staff, inviting atmosphere. The salesperson (Jacquie) was very pleasant and knowledgeable. She answered all my questions and was helpful thru the entire process. I’ve dealt with many salespersons over the years and she is definitely the best.
Rae M.
LOCKPORT
Business Response
Dear Rae, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and if you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
On time & completed timely. Thsnk you.
Barbara W.
WILLIAMSVILLE
Business Response
Dear Barbara, It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Cappellino Buick-GMC and we hope to see you again.
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Confirmed Service Customer
Service was great so are the service people especially Vinny Marino and Madison Marino.
Joseph D.
CHEEKTOWAGA
Business Response
Dear Joseph, Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit! Have a good day!
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Business Response
Thank you for your Feedback.
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Confirmed Service Customer
Very pleasant atmosphere. Jim was very professional and kind.
Anthony G.
AMHERST
Business Response
Dear Anthony, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. We sincerely value your business and look forward to your next visit! Have a good day!
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Confirmed Service Customer
Had my oil changed and tires rotated. Very quick and easy.
Joseph B.
LOCKPORT
Business Response
Dear Joseph, It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Cappellino Buick-GMC and we hope to see you again.
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Confirmed Sales Customer
I met Kelsey shortly after arriving. She was pleasant, knowledgeable, professional and quickly found the car that met my needs/wants. She walked me through the transaction.
Lewis W.
WILLIAMSVILLE
Business Response
Dear Lewis, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and if you have any further questions, please give us a call. We're always happy to help!
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Business Response
Dear Michael, Your satisfaction is important to us, so we want to sincerely thank you for choosing Cappellino Buick-GMC and we hope to see you again soon!
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Confirmed Sales Customer
I’m a little late on leaving this review as I actually got my vehicle about three weeks ago. I just want to say Jacquie went above and beyond my expectations. She has a personality that just pulls you right in. I haven’t had a car in going on three years because the thought of getting that dealer that’s just pushy, or talks down to you because you don’t quite understand the processes that come with buying a new car severely hindered my want of a car. It wasn’t until I needed a car that I had to venture out and find the right rep and boy did I land the jackpot with Jacquie. You not only have an amazing sales associate at your company but a dedicated worker, I could go on and on about how much Jacquie has severely improved my outlook on car dealers as she wasn’t in it for the sale but she was in it to make sure I understood what I was getting myself into and to make sure I really wanted this. Thank you again Jacquie for all your help, guidance, and education ❤️
Michelle B.
NIAGARA FALLS
Business Response
Dear Michelle, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and if you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
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Confirmed Service Customer
All was great - they lined up warranties without me mentioning them. Timing, service, and mechanical was great!
Ted B.
WILLIAMSVILLE
Business Response
Dear Ted, We are very happy to have provided you with such a positive experience! Thank you again for choosing Cappellino Buick-GMC and we hope to see you again.
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Business Response
Dear Donna, We're glad to hear you found our staff was so friendly and helpful! Thank you again for choosing Cappellino Buick-GMC and we hope to see you again.
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Confirmed Service Customer
Great job,reasonable time,curious ,enjoyed the atmosphere.thanks . Garry F Daigler see you in 3000 mile.
Garry D.
EAST AMHERST
Business Response
Dear Gary, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs and have a good day.
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Business Response
Dear Katherine, Thanks for the high star rating! Have a good day!
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Confirmed Service Customer
Service took less time than expected. Sandy at the front desk helped me use my Buick reward points, she was amazing.
Margaret E.
TONAWANDA
Business Response
Dear Margaret, It is great to hear everything was done quickly and to your satisfaction! Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit! Have a good day!
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Confirmed Service Customer
I NEEDED TO RENEW MY REGISTRATION AND I GOT AN APPT SOON AND IT WAS DONE IN A MINIMAL AMOUT OF TIME. THANK YOU !
Joanne S.
BUFFALO
Business Response
Dear Joanne, We're pleased to know we have been able to meet your expectations and really help you out! Thank you again for choosing Cappellino Buick-GMC and we hope to see you again.
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Business Response
Dear William, Your satisfaction is important to us, so we want to sincerely thank you for choosing Cappellino Buick-GMC and we hope to see you again soon!