923 Reviews Found
Business Response
Dear Theresa, We are glad that you found our staff to be so welcoming! We sincerely value your business and look forward to your next visit! Have a good day!
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Business Response
Dear Timothy, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and if you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
All went smooth & vehicle repaired in a timely manner
Mark T.
SNYDER
Business Response
Dear Mark, Your satisfaction is important to us, so we want to sincerely thank you for choosing Cappellino Buick-GMC and we hope to see you again soon!
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Confirmed Sales Customer
A grate leasing experience. Gary Cappellino was the ultimate professional & answered all of my questions & got me a great deal on my Avenir. Gary also explained all of the new technology to me. I am loving this vehicle. I will recommend Cappellino Buick GMC to all of my family & friends. JC
John C.
CHEEKTOWAGA
Business Response
Dear John, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! Thanks again for the recommendation and if you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
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Confirmed Service Customer
This is the second time I've worked with Madison in the service dept, and she is just amazing. We dropped off our vehicle the day before our scheduled service and discussed the issues that needed to be addressed. Madison called us that evening saying they were able to get our truck in early, had diagnosed the problem and ordered the parts. She clearly explained that while they would try to get parts by the next day (Friday), the normal delivery schedule was Mon/Tue. We appreciated the realistic timeline. Just before noon on Friday, I received a call saying our truck was ready. On top of that, the repairs were covered under our warranty, leaving us with just the deductible and the cost of an oil change. When we picked it up Saturday, the cashier easily located our GM account and we were able to use points to cover a significant portion of the bill. The team at Cappellino is a well oiled machine. I have never left the dealership feeling overcharged or under serviced like I have with so many others. Thank you for your amazing customer service.
Rachel R.
ATTICA
Business Response
Dear Rachel, Thanks for highlighting some of our staff who helped make this such a great experience! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Cappellino Buick-GMC and we look forward to your next visit with us. Have a good day!
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Business Response
Dear Rafael, We are glad that you were satisfied with our customer service! We sincerely value your business and look forward to your next visit! Have a good day!
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Business Response
Dear Christopher, It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Cappellino Buick-GMC and we hope to see you again.
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Business Response
Dear Michael, It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Cappellino Buick-GMC and we hope to see you again.
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Business Response
Dear Kemberly, Your satisfaction is important to us, so we want to sincerely thank you for choosing Cappellino Buick-GMC and we hope to see you again soon!
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Business Response
Dear Martin, Your satisfaction is important to us, so we want to sincerely thank you for choosing Cappellino Buick-GMC and we hope to see you again soon!
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Business Response
Dear Lou, Your satisfaction is important to us, so we want to sincerely thank you for choosing Cappellino Buick-GMC and we hope to see you again soon!
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Confirmed Service Customer
Vince was very attentive and helpful . He approached me while I was waiting in line to check in.. My car was ready , service completed in the amount of time I was told. Waiting area was clean and comfortable .
Donna B.
WILLIAMSVILLE
Business Response
Dear Donna, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Have a good day.
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Confirmed Service Customer
Had an oil change and tire rotation. Was easy making an appointment, getting in and waiting for service to be completed. Oil reset was all taken care of and assuming the tires were rotated and sensors reset as well. I did. notice when I got in my vehicle the tire pressures were displayed on the dashboard. All tires set show 34psi, inside my door it says tire pressure should be 37psi. I don’t like to wear the outer treads running soft tires in the summer. Is there a reason the tires were under inflated? Perhaps your gauge is on and all 4 of my sensors are off.
Robert K.
GETZVILLE
Business Response
Dear Robert, Thank you for taking the time to leave us with the feedback about your recent service visit with us! The best people to answer the question about the tire pressure sensors would be our service advisors. Please feel free to call 716-689-2900 and ask to speak to one of them.
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Confirmed Sales Customer
Friendly staff, inviting atmosphere. The salesperson (Jacquie) was very pleasant and knowledgeable. She answered all my questions and was helpful thru the entire process. I’ve dealt with many salespersons over the years and she is definitely the best.
Rae M.
LOCKPORT
Business Response
Dear Rae, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and if you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
On time & completed timely. Thsnk you.
Barbara W.
WILLIAMSVILLE
Business Response
Dear Barbara, It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Cappellino Buick-GMC and we hope to see you again.
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Confirmed Service Customer
Service was great so are the service people especially Vinny Marino and Madison Marino.
Joseph D.
CHEEKTOWAGA
Business Response
Dear Joseph, Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit! Have a good day!
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Business Response
Thank you for your Feedback.
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Confirmed Service Customer
Very pleasant atmosphere. Jim was very professional and kind.
Anthony G.
AMHERST
Business Response
Dear Anthony, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. We sincerely value your business and look forward to your next visit! Have a good day!
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Confirmed Service Customer
Had my oil changed and tires rotated. Very quick and easy.
Joseph B.
LOCKPORT
Business Response
Dear Joseph, It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Cappellino Buick-GMC and we hope to see you again.
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Confirmed Sales Customer
I met Kelsey shortly after arriving. She was pleasant, knowledgeable, professional and quickly found the car that met my needs/wants. She walked me through the transaction.
Lewis W.
WILLIAMSVILLE
Business Response
Dear Lewis, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and if you have any further questions, please give us a call. We're always happy to help!