Everything was fine. The car (2016 Buick Lacrosse) has now been put in my name since my husband can no longer drive. It was inspected and had its 2nd oil change. It only has 9300 miles on it since Jan. 2016.
We love hearing feedback from our customers and are glad that your visit went so well! We pride ourselves on providing top of the line customer service and love knowing that we've succeeded in this effort. Please feel free to contact us if you have any questions. Thanks again!
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Cappellino Buick GMC team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
Tiffany, we would like to thank you for your kind words. Our entire team will appreciate this feedback. Cappellino Buick GMC prides ourselves on how we treat our customers and reviews like yours help us to make sure that we're meeting our standards. We look forward to seeing you for your next service visit!
I love driving into the service bay,someone comes out immediately to greet me ,this time it was Salvatore, he was so kind and efficient,I thoughtConnie was the greatestand I always look for her,she was busy this day, but Salvatore is every bit as great to work with. This is my second lease with Larry Young and I will be back for more when this one is up! Kudos to a great dealership!!
James, it's our pleasure to provide top quality customer service and we're pleased to hear that your experience reflected this dedication. Thank you for taking the time to share your experience with us. At Cappellino Buick GMC, we value our customers and we look forward to seeing you soon.
We would like to extend our most sincere apologies for the experience that you had at our service department. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
I left my vehicle overnight, was called in the morning about by expired inspection sticker and the dealership completed all my service by 12pm! They did a great job keeping me informed and getting my vehicle completed in a timely manner.