Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Cappellino Buick GMC sales team would like to thank you for coming in and we hope to see you again in the near future.
Gregory, thank you for your kind words. We feel our sales team is one of the reasons customers continue to visit Cappellino Buick GMC. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you in the future for any service needs as well!
Thank you for taking the time to share your feedback, Karen. I'm happy to hear that our sales team took great care of you during your visit. We look forward to seeing you again for scheduled maintenance down the road. Thanks!
Carl, we sincerely appreciate your feedback. Each employee is a valued member of the Cappellino Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
My concern was a new vehicle with only 1600 miles only having 10% oil life left .wanted to get to reason .hopefully after having to use 1 of my free oil changes this was not normal and we will be on factory recommended changes from here on
This is my 3rd Buick with the dealership
My problem was with the salesman. I left there without even knowing the vin number to secure insurance or even exactly what was on the car. I returned the next day to procure this info from another young man who was wonderful. When I picked the car up he kept trying to show me things that I had on my 2008 Lucerne. Don't show me how to backup but things that were new. The seats and memory seats I had. He was told this. I left and my son-in-law showed me several things. Never again with Larry Young.
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail.
Thanks so much for the kind words. We're completely dedicated to providing top quality customer service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Cappellino Buick GMC, we always strive for service excellence. Let us know if we can do anything else and thanks again!
The experience was easy. There was a delay in my being checked in due to some sort of pressing situation that needed immediate attending, but the staff in the office kept me company and laughing while I waited. When I was checked in, I was told it would be an hour for the service, but it was much faster (less than 20 minutes). The staff who attended to me took the time to check on me, offered me refreshments, adjust the temperature in the room, made sure I know where the tv remote was, and explained the work and outcome of completion on my vehicle. All was appreciated. Great customer service.